Workforce Group – Bank Tellers, Transaction Officers & Customer Service Representatives Urgently Needed

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Workforce Group – Bank Tellers, Transaction Officers & Customer Service Representatives Urgently Needed

Workforce Group – Our client, a foremost Commercial Bank is currently recruiting suitable and qualified candidates for the positions below:

1. Job Title: Bank Teller
Location
: Lagos

Job Responsibilities

  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
  • Informing customers about bank products and services.
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
  • Maintaining and balancing cash drawers and reconciling discrepancies.
  • Packaging cash and rolling coins to be stored in drawers or the bank vault.
  • Handling currency, transactions, and confidential information in a responsible manner.
  • Using software to track bank information and generate reports.
  • Following all bank financial and security regulations and procedures.

Requirements

  • OND / NCE in any field
  • Must not be more than 27 years old
  • Cash handling experience and on-the-job training may be required.
  • Exceptional time management, communication, and customer service skills.
  • High level of accountability, efficiency, and accuracy.
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • High level of accountability, efficiency, and accuracy.

Application Closing Date
11th November, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

2. Job Title: Transaction Officer
Location: Lagos

Job Responsibilities

  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
  • Informing customers about bank products and services
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
  • Maintaining and balancing cash drawers and reconciling discrepancies.
  • Packaging cash and rolling coins to be stored in drawers or the bank vault
  • Handling currency, transactions, and confidential information in a responsible manner
  • Using software to track bank information and generate reports.
  • Following all bank financial and security regulations and procedures.

Requirements

  • OND in any field ( Lower Credit)/NCE in any filed (Upper Credit)
  • Cash handling experience and on-the-job training may be required
  • Exceptional time management, communication, and customer service skills
  • High level of accountability, efficiency, and accuracy.
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • High level of accountability, efficiency, and accuracy.

Application Closing Date
5th November, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Note: All interested candidates will be contacted and scheduled for assessment and the interview time and venue will be advised immediately.

3. Job Title: Customer Service Representative
Location: 
Lagos

Job Summary

  • The Customer Services Representative will be responsible for the overall handling of customers’ complaints and needs in the experience Centres.
  • Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.

Job Responsibilities and Duties

  • Escalate all customer care issues to the Head of Customer Service/ Service Manager and follow through on corrective measures.
  • Sell the Banks products and services to existing customers and intending prospects.
  • Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
  • Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
  • Open all account types in the bank for various customers and ensure all accounts have complete documentation.
  • Treat customers request and instructions on their various accounts and ensure they are satisfied with the services provided.
  • Attend to customers’ complaints, request, instructions, enquiries etc.
  • Arrange all documents and account opening packages appropriately.
  • Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
  • Handle account maintenance activities; balance enquiry, freezing/unfreezing of account, placing of lien, reactivation of dormant accounts.
  • Initiate the set-up of standing order.
  • Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
  • Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
  • Initiate and set up Alert, Online and Mobile Banking (FVTM & CFTM) services.
  • Initiate linking / hot listing and blocking / unblocking of debit cards.
  • Issue ID cards / thumb prints and ensures proper modification of customer account information on request.
  • Send out / respond to external account reference enquiries, confirm the status of internal account reference.
  • Ensure timely rendering of reports and issuance of ad-hoc statements of account to customers.

Job Requirements

  • First Degree in any discipline
  • B.Sc/HND with minimum of second class lower grade
  • Experience in Banking operations for at least 1 – 2 years
  • Not more than 28 years of age

Application Closing Date
5th November, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

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