West Africa Container Terminal (WACT) Job Recruitment

West Africa Container Terminal (WACT) Job Recruitment

West Africa Container Terminal (WACT) is one of the first green field container terminals to be built in Nigeria under public private partnershipWACT is located in Onne port (some 30kms from Port-Harcourt) in Rivers StateWe have been successfully connecting East, North, West Central Nigeria and Rivers state to the worldThis has been possible through top-quality services, cordial business relations with customers, regular interaction with stakeholders, human resource development, modern handling equipment and superior e-commerce capabilities.

We are recruiting to fill the position of:

1. Job Title: IT Application Administrator
Ref.: AT-212456
Location: Onne, Rivers

Key Responsibilities

  • Comply with APM Terminals IT standards, policies and procedures.
  • Assist in the implementation of Group IT Applications as well as the development and deployment of applications specific to the TermInal
  • Work with various departments to improve manual processes through the use of automation tools and ensure proper functioning and regular maintenance of locally developed software
  • Offer or develop solutions for improving business tools in order to satisfy customers and/or internal users.
  • Execute, under the supervision of the IT Manager, software maintenance plan, the TOS database Maintenance plan and other related databases as well as DB replication process maintenance.
  • Monitor and manage interface and integrations of solutions to the Terminal Operating System (TOS) and their interactions with the TOS database.
  • Ensure that for any service related to the TOS a backup plan exists, implemented and tested periodically.
  • Ensure maintenance, proper functioning of test and staging environments and ensure replication with production data on a quarterly basis.
  • Assist the IT Manager in the implementation of reporting and dashboard generation solutions based on various business application (TOS, Termview, LIFT ..).
  • Provide first-level maintenance and interactions with the fingerprint and time & attendance system’ supplier and maintain permanent availability of the services.
  • Work with the various project implementation teams in the implementation of internal systems.
  • Assist in the planning and execution of specific applications projects as initiated by the manager.
  • Ensure the management of IT security, access to all IT systems and scrupulous follow-up of the access management procedure.
  • Assist in the management of network security at the company level as established by Group IT Security.
  • Ensure that anti-virus software is up-to-date and security updates are routinely performed on servers and computers to provide the necessary security across the entire infrastructure.
  • Raise users’ awareness periodically about IT security risks.
  • Execute the assigned tasks by the Help Desk or the IT Manager.
  • Manage daily internal interaction with customers and / or internal users.
  • Make attractive presentations well organized to share information.
  • Solve serious problems in a timely manner.
  • Know how to communicate complex / sensitive information with sensitivity.
  • Communicate effectively with users to identify alternative needs and solutions.
  • Trace lessons learned and share them with team members.
  • Train end-users to use new solutions (within their area of intervention).
  • Communicate with other users to solve problems with software and their functioning.
  • Follow with the procurement department any assigned order, from the expression of the need to the delivery of the material or service.

We are looking for:

  • Bachelor of Science in Computer Science with 03 years of experience in IT.
  • Have deep programming skills (Web and desktop applications).
  • Have advanced skills in database management (SQL Server, Oracle, MySQL).
  • Strong experience on failover, high availability, disaster recovery, business continuity.
  • Have knowledge of IT security.
  • Have a good knowledge of Linux and Unix operating systems, as well as a deep knowledge of Windows operating systems.
  • Ability to respect confidentiality clauses and act with discretion.
  • Have initiative mindset, be a good self-starter and proactive.
  • Be able to exercise good judgment and set priorities.
  • Being able to anticipate users’ needs and provide solutions; constantly think about their satisfaction and be sensitive to the needs of other departments.
  • Being able to work actively and simultaneously on several projects.
  • Have a good level of verbal and written communication in English.
  • Being good at time management because having to work in a demanding and constantly
  • changing environment.
  • Excellent problem solving/analytical skills and knowledge of analytical tools.

We Offer

  • An exciting career opportunity to work in a multinational company that makes global trade happen.
  • You will be interacting daily with colleagues locally and internationally, giving you the opportunity to develop your professional skills in a global environment.
  • We provide support for you to shape your own career by achieving expertise and further learning on the job.

Application Closing Date
22nd May, 2019.

Method of Application

Interested and qualified candidates should:
Click here to apply online

2. Job Title: Collector

Location: Lagos
Ref.: ML-212131

Job Description

  • The CWA Area Collections team is looking for a passionate finance professional for the role of Collector. The Collector will work closely with our colleagues in GSC in line with the MLOS minimum standard meeting requirements – being on top of collection, manage the total outstanding, handle invoicing, statement queries and collection from the customers.

Key Responsibilities

  • Collector will ensure to follow up for all the payments to be applied on time and correctly.
  • Follow to ensure Freight and detention tariff in AFLS/CXED are updated correctly and free time extensions are done timely.
  • Make weekly reconciliation on the different accounts and the corresponding system balance and clearing aged outstanding items.
  • Monitoring AFR task closure and bill relies for export shipments.
  • Preparing reports for management on the overall image of the outstanding every week and handling any query.
  • Dispatch reconciled statement together with the invoices to the customer
  • Maintain communication with GSC collection team by sending queries and updates required on a weekly basis for the customers who have paid and when to expect payment as per the reconciled list from GSC collection team
  • On time to time in coordination with GSC collection team send reconciled statement to customers upon request from customer or other stake holders
  • Handle disputes from customers in coordination with all GSC team and ensure the issue is resolved.
  • Attend the weekly Outstanding meeting to provide a detailed report for all overdue amounts above 30 days and the reason as to why they are still outstanding
  • Follow up with payment application team to ensure all payments received from the customer are correctly and timely applied.
  • In coordination with GSC OTC team to perform waiver and write off after getting proper approvals.
  • Visit the customer premises and follow up for payment for the overdue invoices.
  • Ensure all request for AFR tasks closure received from CS team are done timely.
  • Ensure Credit Review process is executed as and when required as per global blue print and processes.
  • Review Credit Renewal requests and ensure process is followed in line with global Act as the communication interface between FCRM and sales team and ensure that credit process/approvals is aligned with Global Authority Matrix.
  • Monitor, and evaluate customer who exceed their credit terms in a timely manner and ensure appropriate follow up is taken by sales/collections teams.
  • Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner.
  • Monitor Credit Levels and support the FCRM with the management, reporting and review of credit levels for all customers and ensure compliance with credit terms and conditions.

Job Requirements
We are looking for:

  • A financial educational background as degree in Finance, Accounting or a Chartered Accountant qualification.
  • Prior proven experience (at least 3 years) in a similar function or in a consulting firm
  • Can influence without authority
  • Preferably experienced in working closely with offshore teams in service centres.
  • Support the standardization of global collections process and ensure clear communication of relevant processes with cluster stakeholders.
  • Engage, where necessary with clusters to deliver reports and decisions regarding credit review, credit evaluation and credit renewal processes.
  • Be able to make sound decisions supported by facts and data available through banks, financial reports, and historical behaviours with the group and credit bureau information.

We Offer

  • An avenue for you to develop your Career in a diversified and challenging environment, working for the Leading Shipping Company and interacting with a wide range of multinational colleagues working to achieve one goal,
  • Gaining insight into finance and accounting processes,
  • Chance to learn different aspects within the cluster,
  • Great opportunity to improve analytical, communication and customer management skills.

Application Closing Date
28th May, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3. Job Title: Safmarine Senior Customer Experience Partner

Location: Lagos

Job Description

  • Maersk Nigeria is looking to hire a Senior Customer Experience Partner to join our team in Lagos. The Customer experience Partner will be responsible to build strong relationships with customers to gain an understanding of their business, deliver excellent customer service and maximise sales opportunities.
  • Typically handles a large number of customers or larger, more complex customers.
  • Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard. The customer often has a certain complexity.

Key Responsibilities

  • Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams,
  • Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts
  • This includes conducting campaigns and sales promotions across customer opportunities,
  • Ensures all products and services are sold to the customer to maximise profitability,
  • Builds strong relationships with all stakeholders including offshore GSC teams,
  • Is fully responsible for customer satisfaction and has experience with customer interaction,
  • Has a full understanding of customers’ business drivers, needs and requirements,
  • Manages the sales pipeline, segmentation and accurate forecasting
  • Handles incoming customer services queries, issues and exception management,

We are looking for

  • Minimum BSc or Masters Degree /MBA in Marketing, Sales or Business related course
  • Minimum 3 years customer service or sales experience.
  • Experience in shipping/logistics industry will be preferred but not compulsory. Must be willing to learning fast
  • Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
  • Strong interpersonal and communication skills.
  • Passion for Customer Service.
  • Pro-active person with a service oriented mindset.
  • Dedicated, Decisive and result orientated with a can-do attitude.
  • Likes to get it right the first time and can look ahead to avoid issues from happening.
  • Able to work under pressure while keeping quality in focus.
  • Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
  • Good process understanding and digital proficiency.
  • Comfortable with working with multiple items at the same time whilst keeping quality in focus.
  • Well organized, efficient and effective.
  • An excellent team player.
  • Good moral compass and ability to work the Company’s values.
  • Fluent in English (written and oral)

We Offer
At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:

  • Results orientation
  • Improved commercial and leadership capabilities
  • Interaction within broader Area for best practice sharing
  • Creating network within the global organization
  • Understand market and customer drivers
  • Improve understanding of how best to generate profit for Maersk

Application Closing Date
23rd May, 2019.

Method of Application

Interested and qualified candidates should:
Click here to apply online


Please enter your comment!
Please enter your name here