Technical Support Manager & 2 Positions | Siemens

Technical Support Manager & 2 Positions | Siemens

Siemens, is an Integrated Technology Company. The business activities of our Energy, Health care, Industry and Infrastructure & Cities Sectors have enabled us to capture leading market and technology positions worldwide. Technological excellence, innovation, quality, reliability and international focus have been our hallmarks for 165 years, making us strong and linking us to our shareholders, employees and customers as a partner of trust.

We are recruiting to fill the positions below:

1. Job Title: Technical Support Manager
Job ID: 98891
Location: Lagos, Nigeria

About the Role

  • The Technical Support Manager will have accountability for managing service requests, as well as generating and evaluating solutions.
  • You will own the service restoration plan for unavailable units as well as recording Product and Service issues for further improvements. This period includes Operation and Maintenance.
  • You will monitor, measure, report and communicate on performance to deliver service whilst supporting the identification of new problems which may impact the Fleet Operational Plan.
  • Knowledge of a broad range of business functions and practices and able to work across the business functions to deliver solutions (e.g. Working across the Regional teams, the 3 PCCs’ FSR community, Engineering team, OSDs and Procurement departments amongst others).

Key Responsibilities

  • The Technical Support Manager for Services Business will have strategic accountability for the technical requirements of the Nigeria customer base.  You will be required to lead the Customer Technical Services strategy and resources to maximize Customer satisfaction. You will be accountable for the team’s technical competencies to meet customer requirements and national regulations.
  • You will provide direction and leadership for resolution of customer issues and be the senior point of escalation in technical support. You will also provide direction and leadership in support of new product introduction and will manage a multi skilled-shared service team to resolve customer issues and effectively manage the “in service” customer relationships
  • The Technical Support Manager for Services Business is responsible for understanding the customer’s technical challenges and providing solutions in conjunction with the Heads of the 3 main functions (Sales,  Field Service & Fleet Operations) and the 3 Product Lines/PCCs (TCP, IGT and AGT); define, develop and programme manage solutions to customer’s technical problems.
  • The Technical Support Manager for the Services Business will act as the technical authority for PS DO Nigeria with ownership and responsibility for compliance of the relevant PS DO technical processes.
  • Investigation of warranty claims to mitigate costs to a minimum by technical evaluation and risk management of any issue that may arise.

What do I need to qualify?

  • 10 years post NYSC experience; Product Knowledge, University Degree and Knowledge of Engineering, Operations/delivery/management; Industry knowledge; basic financial skills
  • Experienced in Oil & Gas and Power generation industry.  Worked within a range of business functions and knowledge of how these operates
  • People Management (Customers, Suppliers, Managers, Colleagues and Team members)
  • Communication (verbal & written)
  • Experience of leading teams of employees and managing budgets.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

2. Job Title: Senior Commercial Manager
Job ID: 99984
Location: Port Harcourt

About the Role

  • A Commercial Manager who will be responsible for managing commercial operations in our Distributed Generation and Oil & Gas business unit.
  • This role will be responsible for driving performance, optimize processes and provide strong direction in execution of all commercial tasks, with a strong ability to work independently.

Key Responsibilities
Drive performance, optimize processes

  • Identify contractual risks and opportunities and recommend business oriented mitigations/ actions and/or alternative solutions in collaboration with the other members of the team.
  • Ensure professional internal and external stakeholder management
  • Manage customer expectations and execute projects to the satisfaction of the customer, creating additional business opportunities out of the ongoing project
  • Strategic and commercial ability to play a part in the growth of the business by building a high performing finance function.
  • Ensure that the company risk management methodology and agreed processes are effectively deployed and adhered to and that any significant issues within the business are brought to attention in a professional and timely manner
  • Ensure compliance with IFRS reporting guidelines
  • Ensure regular and accurate financial planning controlling and reporting and a concurrent costing to optimize the Business unit profit and cash flow
  • Reporting to the Head of Division Commercial, and partnering with Head of Other departments to deliver the Business unit strategy.
  • Pro-actively managing working capital, cash flow and funding requirements, including credit control and supplier payments

What do I need to qualify?

  • Excellent communication and negotiation skills
  • Good numerical skills and the ability to interpret and apply accounting and other relevant guidelines
  • Result and quality orientation with an eye for detail to ensure an excellent accuracy of work
  • Excellent written skills and attention to detail – ability to express complex commercial issues simply and coherently is essential
  • Professional qualification with relevant Accounting body (i.e. ICAN, ACCA, CIMA, etc)
  • 10 years post qualification experience in similar role.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

3. Job Title: Business Unit Lead – Digital Grid
Job ID: 98637
Location: Lagos

Mission of Function

  • Assume responsibility and accountability for the profit and loss within the Energy Management Digital Grids business unit. Management across all functional areas including sales, marketing, engineering, human resources, project management, finance for segments.

Dimension of Function:

  • People Management responsibility, Budget planning and forecasting

What are the Responsibilities of the Role

  • Formulate, influence and implement strategies to improve share in our selected markets
  • Ensure that a detailed and sustainable sales strategy exists and is implemented into the Business Unit
  • Derive strategic direction for the business and set suitable goals to achieve this strategy.


  • Responsible for strategic business planning and setting of appropriate budgets
  • Accountable for profit and loss in BU Digital Grid
  • Maintain forecast integrity and release management reports

People Management:

  • Responsible for all people management activities, inclusive of mentoring, development and performance management with the aim of creating successful leaders in the organization

Resource Management:

  • Responsible to ensure that the BU is properly resourced with the right skills to fulfil business requirements

Operations Management:

  • Project Management Overview, receiving feedback on the delivery of projects
  • Identification and defining of risk mitigation strategies by assessing current issues and potential risks and assist in implementing preventative/corrective measures.
  • Ensure that best practice business processes and procedures are documented and implemented in accordance with Siemens guidelines and policies

Customer Relations:

  • Develop, maintain and enhance customer relations at required levels.
  • Sourcing new business opportunities and new customers with the aim of gaining majority market share
  • Keep up to date with local market trends, customer requirements, compare to local requirements

What do I need to qualify?

  • B.Sc/B.Eng Electrical Engineering. Supplementary business management qualification would be advantageous
  • A minimum of 10 – 12  years relevant experience in a general management function within an Engineering organisation, and must have Protection / SCADA and or Smart Metering Experience
  • Experience in General Management, Engineering, Project Management, Strategy; People Management is essential for this position
  • Strong negotiation skills
  • Experience in dealing with diverse people including, levels of seniority, cultures, cross boarder exposure
  • 6 -8 years Management Experience in leading complex projects
  • Must be strategically focused
  • Must be willing to travel
  • Must have experience with Contracts of various Types

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply


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