Team Lead, Quality Management at First Bank of Nigeria Limited (FirstBank)

Team Lead, Quality Management at First Bank of Nigeria Limited (FirstBank)

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:


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Job Title: Team Lead, Quality Management

Ref No: 2000002T

Location: Lagos


Organization: Technology and Services

Schedule: Regular

Shift: Standard

Job Type: Full-time

Grade Range – From : Assistant Manager Grade Range – To : Manager

Job Objective(s)

  • Responsible for developing, maintaining and communicating quality concepts to enhance the quality management, business processes, applications, systems and infrastructure. Support and sustain  continuous improvement efforts
  • Supervise the execution and documenting of tests necessary to ensure that application and technical environment meets performance requirements (technical and functional) and freedom from defects

Duties & Responsibilities

  • Assist with establishing and maintaining IT Quality Assurance Framework
  • Ensure quality standards, test procedures and methodology are adhered to
  • Monitor IT processes as wells as delivery and performance of applications, systems and infrastructure to ensure compliance and efficiency of operation
  • Identify solutions for quality and compliance, as well as determine improvements to areas of operations
  • Review supplier/project deliverables to ensure compliance to quality standards and conformance to business requirements
  • Develop and maintain overall approach to project/software version control
  • Measure and monitor performance of quality management using defined KPIs
  • Work with Process and Methods to develop and maintain quality policy and procedure documents
  • Identify and evaluate continuous process improvement opportunities and make timely recommendations for corrective and preventive action (CAPA) for deficiencies encountered
  • Support implementation of CAPA and monitor effectiveness
  • Actively benchmark internal and external organizations, to further expand knowledge/skills and identify improvement opportunities for the organization
  • Supervise the testing and analysis of each component/phase of the systems development life cycle including the project requirements, design and programs
  • Work with project managers to plan, manage and track quality test plan
  • Communicate results from testing
  • Conduct quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements
  • Provide leadership and technical guidance to reports
  • Conduct quality audits
Job Requirements
Minimum years of experience




Desired Course

Computer Science

Other Requirements

Job Requirements


  • Minimum of a first degree or its equivalent in a business /IT related discipline
  • Masters, MBA or a recognized professional certification will be an added advantage


  • 8+ years of experience in IT quality management
  • 4+ years of management experience

This job is no longer accepting applications.

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