Standard Chartered Bank 2022 Graduate Technology & Innovation Programme

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Standard Chartered Bank Nigeria – We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Applications are invited for:

Title: 2022 Graduate Technology & Innovation Nigeria

Ref. No: 2100035886
Location: Nigeria
Schedule: Full-time
Employee Status: Permanent
Job: Business Support and Management

Overview

  • Standard Chartered Technology & Innovation (T&I) function is responsible for systems development and technology infrastructure which underpin the Bank’s client services and defines and implements the Bank’s digital and innovation agenda.
  • We are a team of talented, diverse technologists who champion change, excellence, and stewardship. With our platform estate that includes mobile solutions on a varied tech stack, Standard Chartered offers the best learning opportunities for any dynamic self-starter.
  • We follow agile methodology and you will actively participate in all aspects of solution engineering & engage with business stakeholders as applicable.
  • Together with a group of highly driven technologists, you will get to collaborate and work on solutions that provide the best digital experiences and continually enhance existing offerings. Innovation is a big part of our execution agenda as we strive for excellence.
  • If you are a curious technologist and tackling challenges excites you, then a role in Standard Chartered Technology is the right fit for you.
  • We understand that a graduate programme isn’t for everyone, so we have opportunities to move straight into a full-time job. In T&I, we offer Straight to Desk positions for those who know that they want to kick start their careers in Technology.

Responsibilities
Stakeholder obligations:

  • Handle escalations from stakeholders and pursue with relevant teams for resolutions, including Application fixes.
  • Assist with investigations and retrieval of historic statements / data,
  • Business consultations and client meetings on specific requirements involving technology or discussing new product ideas.
  • Manage service levels with business and Ops units for critical services.
  • Conduct periodic service review meetings with different Global IT teams including Information Technology Services Centre, Product Systems Support, and other IT domains.
  • Attend Business and Ops team meetings and progress on action points, requirements identified in these meetings.
  • Participate in resolutions of high severity incidents and ensure issues are resolved promptly to mitigate adverse impacts.
  • Participate in Business and Ops process simplification.
  • Provide first line support to in country users.
  • Dispute management between end users and IT teams.
  • Engage with Technology Service Manager/Product Systems Support/Information Technology Services Centre) and other IT streams to better manage incidents and escalate to appropriate levels for faster resolution.
  • Provide advice and suggest action points to address issues and to provide solutions to Business and Ops teams.
  • Keep Business updated on the scheduled / unscheduled service down times.

Stability and Change management:

  • Pursue with application / network / infrastructure teams to address instability.
  • Attempt first level analysis on problems reported and continue enhancing knowledge of systems and interfaces.
  • Co-ordinate and arrange for getting in users for User Acceptance Test and User Verification Test for some of the system releases.
  • Attend walk through of key Banking Application releases.
  • Pursue on completion of Root Cause Analysis for critical and High incidents.
  • Review and approve critical system changes and enhancements to make sure they are implemented with no risks to stability of production systems.
  • Review and approve Service Request Management  raised by business and approve / progress them with appropriate teams.
  • Participate massively in Core Banking quarterly releases, including review of Business Requirement Document, Functional Specification Documents, User Acceptance Test, User Verification Test and production implementation.

Project support:

  • Participate in Project Steering Committees / Project Working Groups of major projects and make sure transition process to production gets managed and coordinated for seamless transition.
  • Support new products and services initiated by Business. Provide suggestions and ideas to achieve project objectives.
  • Review Business requirements / Business Requirement Documents to make sure they are sound and can be progressed.
  • Coordinate with local Country Systems Support for in country projects including testing and user engagement.
  • Provide technical guidance and directions to approved projects.

General:

  • Attend vendor / third party meetings including government departments to assist in implementing local projects and initiatives.

Technology Risk Management:

  • Guide and help Business to implement solutions for identified risks due to manual processes/ obsolescence.
  • Review new risks identified by Business and Ops teams and provide suggestions / coordination to mitigate these risks.
  • Proactive identification and reporting of risks and concerns.
  • Review Business Operational Risk Framework minutes and identify T&I related actions. Pursue with support teams to address these risks.
  • Provide Updates on open T&I items to risk forums.
  • Assist in reviewing and providing responses to Audit finding as and when required.

Key Stakeholders
Internal:

  • Business Heads and their teams
  • COO and Operations teams
  • Country Ops Risk managers
  • Functional heads for Legal, Compliance, HR, FCC, Finance and others.
  • PSS, Business Solutions, Development, Global Business Service, Country Systems Support and T&I domains.

External:

  • Local Regulators
  • Government departments
  • Vendors.

Application Closing Date
30th April, 2022 at 11:59:00 PM

How to Apply
Interested and qualified candidates should:
Click here to apply online

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