Safmarine Nigeria Job Recruitment

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Safmarine Nigeria Graduat

Safmarine Nigeria  – We specialise in providing containerised shipping services to and from fast-growing and emerging markets such as Africa, Middle East, the Indian Subcontinent and South America. These are markets where we have decades of experience and an extensive presence. We are also active in the trades to and from North America, Europe/Med and the Far East.

We support our Customers in shipping their goods to and from those markets through understanding their many challenges and applying our commitment, care and personal touch. Our focus is to offer a service that goes beyond just providing the best network. We partner with our Customers every step of the way. 1200 Safmariners in more than 90 countries around the globe share a common goal, to be the people making the difference in shipping and our ambition is to continue delivering the highest level of care for our Customers and their business. Safmarine is part of the Maersk Group.

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We are recruiting to fill the position below:

1. Job Title: CWA Area Customer Experience Manager
Ref.: ML-217653
Location: Lagos

Job Descriptions

  • Safmarine Nigeria is looking to hire an energetic Customer Service professional to join our Team as Area Customer Experience Manager in Lagos, Nigeria.
  • He/she will be responsible to drives business growth and markets share through engagement with our Customers.
  • Ensuring multifunctional alignment to Customers’ needs.
  • Consistently showing a good understanding of overall nature of the business and the interdependencies between own and other functions.
  • Responsible for providing consistent high quality experience for new and existing customers.
  • Responsible for proactively seeking to maximise sales opportunities by identifying new opportunities and developing existing customer relationships.
  • Adapts departmental plans and priorities to address resource and operational challenges.
  • Handles most situations independently and is guided by policies procedures and the business plan but will seek advice and guidance on more complex issues.
  • Operates within practices and procedure covered by precedents or well defined policies escalating all non-routine problems.
  • Develops people- coaching and mentoring to build organisational capability, talent and bench strength.

Key Responsibilities

  • Ensures consistent delivery in line with the brand.
  • Contributes to the Commercial Pipeline Management
  • Drives and builds strong relationships with Customers
  • Plan and deploys the understanding of customers’ businesses and needs to the Customer Experience organisation.
  • Reviews team performance and identifies possible issues in order to provide a better service
  • Drives overall continuous improvement opportunities and change management
  • Delivers agreed sales targets based on quote follow up and assigned internal sales customers ensuring a focus on segmentation drivers.
  • Sells CWA by making our voice heard constantly and globally primarily via our performance but also by ensuring we always have success stories to share.
  • Drives a customer engagement culture visible through CSS responses.
  • Monitors and provides visibility on performance with regards to key areas of focus e.g. Brand Delivery, Market Share, Volumes, money/asset matters and CSS.
  • Drives a performance culture in the team by creating a weekly visibility on performance.
  • Ensures data integrity in all legacy systems and applications in the CE organisation e.g. Case Management, SFDC, GCSS.
  • Ensures team is knowledgeable and competent in Standard Operating procedures and policies that concerns their function and customers.
  • Ensures consistent alignment with Global Initiatives/Projects across the cluster/brands.
  • Initiates simple local improvement projects that drives us towards targeted business performance in CWA Cluster.
  • Monitors, reports and creates visibility on the performance of outsourced /offshored processes.
  • Initiates and coordinates periodic Risk Assessment analysis of identified areas of exposures.
  • Performs other adhoc tasks as provided by your manager.

Job Requirements
We are looking for:

  • Minimum 03 years of Customer Service experience, preferably in a large organization
  • Strong knowledge of market
  • people Development
  • Stakeholder Management
  • Customer centricity
  • People management skills

We Offer

  • At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:
    • Results orientation
    • Improved commercial and leadership capabilities
    • Interaction within broader Area for best practice sharing
    • Creating network within the global organization
    • Understand market and customer drivers
    • Improve understanding of how best to generate profit for Maersk
  • Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk’s leadership position and contributing to the continuous success of the Maersk Nigeria organization.

Application Closing Date
16th July, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2. Job Title: Delivery/Customs House Broker
Location: 
Lagos
Ref.: MA-213368

Job Descriptions

  • Do you want to join an industry with a profound impact on the lives of millions of people globally?
  • If you thrive working with others, have a can-do attitude and have the ambition and passion to excel, the Maersk can offer you the perfect opportunity to build a long-term, varied and meaningful career in an international environment.
  • Is this how you imagine the next step in your global career?

Key Responsibilities

  • Do your absolute best together with your colleagues to execute strategies to reach the business objectives of your team
  • Steer your career. Your core support team will empower you to be the captain of your career on the journey of personal growth
  • Join a team of colleagues who have robust functional acumen, strong insight, informed opinions and passion for the dynamics behind global trade
  • You will be the face of the company in front of customers while handling their queries & issues
  • Ensure customer satisfaction through high quality, positive customer experience and a smooth execution of the end to end shipment lifecycle
  • Act as a key contact and build strong and sustainable relationship with external & internal stakeholders including Commercial team and Global Service Centre for handover of business terms and conditions agreed
  • Hunt sales leads and follow up opportunities to attract new customers, revive lost or inactive accounts as well as developing business with regular customers. This will include conducting sales promotion campaigns
  • Ensure all relevant products and services are proposed to the customer to maximise Maersk profitability
  • Promote the Maersk Brand in daily interactions through various channels and agreed media
  • Manage sales pipeline, segmentation and accurate forecasting
  • Prepare and submit weekly and monthly report to Management
  • Develop strong understanding of customers’ business drivers, needs and requirements.

Job Requirements
We are Looking for:

  • Bachelor’s Degree
  • Previous experience in shipping/logistics/freight forward
  • 2-3 years of Customs/Delivery experience (import/export lifecycle)
  • Team player
  • Self-driven and goal-oriented
  • Able to work under pressure
  • Strong interpersonal and communication skills
  • Customer focused, proactive and Commercial career orientation
  • Strong desire to pursue a long-term career in transport and logistics
  • An excellent command of spoken and written English.

We Offer

  • A challenging and rewarding opportunity where we will provide you with the framework to build a long-term career in the global trade and transportation industry
  • Build your knowledge from working with world-class experts within the shipping and business fields
  • Build a global network that you can leverage in your future interactions to enable collaboration and career
  • Be significantly exposed to high level leaders to ensure that theoretical insights are continuously linked to concrete business challenges
  • Become part of a diverse team where we play to win and ‘we’ always comes before ‘I’.

Application Closing Date
31st December, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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