MTN Recruiting Customer Relationship Officers & 3 Positions

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MTN Recruiting Customer Relationship Officers & 3 Positions

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

1. Job Title: Customer Relationship Officer – Consumer Support (Supervisory)
Location
: Lagos
Employment Status: Permanent
Department: Consumer Operations Support

Job Description

  • Contribute to the sustenance of the mtn brand by providing high quality customer care to all mtn’s customers through assigned media/ within designated location
  • To drive productivity ,professionalism and operational efficiency in the attainment of excellent service delivery
  • Up and cross sell mtn products and services (telemarketing) to grow spend.
  • Ensure key customer data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
  • Monitor accounts as assigned by partners.
  • Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
  • Educate customers on mtn products and services, functionalities, features and competitive advantage
  • Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately
  • Establish and maintain professional business relationship with customers to enhance mtnn’s business, image and services.
  • Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.
  • Collaborate with segment management to develop customised educational content for customer education
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with mtn’s vb and values.
  • Ensure implementation of established legal collections policies and procedures
  • Identify problematic accounts working in conjunction with credit management team.
  • Co-ordinate the computation of cost-benefit analysis for accounts handed over for legal collections.
  • Identify and isolate accounts for legal actions and bad debt write-offs based on cost-benefit analysis
  • Collate reports for different sectors in the corporate portfolio.
  • Ensure proper reporting of recovered and un-recovered amounts
  • Perform software installation and configuration requests to customer satisfaction.
  • Perform incidence escalation process in compliance with laid down policies and procedures.

Job Condition

  • Normal mtnn working conditions
  • May be required to work extended hours

Requirements, Experience & Training  
Experience:

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium  organization
  • Experience in the service industry
  • Experience in a call center (prepaid/postpaid) environment

Education:

  • First  degree in any relevant discipline
  • Fluent in english.

Training:

  • Basic gsm
  • Mtn products & services
  • Relationship management
  • Relevant systems training
  • Ccbs
  • Call center policies, processes and procedures
  • Call center applications, technology and systems training
  • Telephone/ physical interaction etiquettes.

Minimum Qualification

  • BA, BEd, BSc or HND.

Application Closing Date
16th April, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online


2. Job Title: Engineer – Internet Edge Performance (Supervisory)

Location: Nigeria

Job Description

  • Responsible for Internet Edge Network performance indices are maintained above agreed targets in delivering best in class Customer experience. Ensure initiatives and interventions to improve Internet Edge and overall Network quality
  • Perform routine (Pro-active, Reactive) monitoring, analysis and audit key performance & Quality of Service indicators across the network.
  • Maximizing asset monetization and ensuring Return on Investment (Asset).
  • Budget Capitalization as planned.
  • Minimizing OPEX, achieving savings on budget without compromising value or quality.
  • Support framework to review network performance and ensure compliance in Internet Edge Performance Analysis & Quality assurance
  • Study and report the performance of the core network and alert the different units for recommendations on implementing the appropriate solutions.
  • Support optimal resource utilization and allocation
  • Support Network Performance standard specification and provide reports
  • Network Quality audit and assessment
  • Provide Pre and Post impact assessment
  • Provide Network – Business impact assessment
  • Network Performance diagnosis, analysis and evolution trending to proactively drive network quality and forecasting
  • Ensure tests and procedures are carried out, evaluated and properly understood and ensure product modifications are investigated.
  • Providing regular independent performance reports to Management, Group and the Regulators indicating actual levels of key Performance Indicators (KPIs)
  • Provide an internal Network Quality and Audit function allowing independent and objective performance analysis of the network and its impact on the business including commercial promotion/activity impact analysis
  • Performance and Capacity monitoring/reporting of PS Core, IPMPLS and Internet Edge
  • Analysis of trend of mobility and session management reports for performance anomalies/exceptions and recommendation for optimal performance.
  • Provide routine parameter Audit and consistency checks on PS Core, IPMPLS and Internet Edge nodes
  • Monitor PS Core, IPMPLS and Internet Edge NE with the aim of identifying poor performance and escalating/follow up on Partners/other departments to improve performance and give customers desired experience.
  • Support KPI improvement recommendations to ensure timely intervention in the case of perceived degradation on PS Core, IPMPLS and Internet Edge Nodes performance.
  • Serve MTNN’s customers and provide solutions to improve the customer experience.
  • Drive an increase in MTNN’s Net Promoters Score
  • Support NCC KPI compliance.
  • Support with MTNN’s Ecosystem Partners to deliver business value
  • Work across functions with peers in other groups to ensure collaboration for shared goals.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Support Internet Edge Performance team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Job Condition

  • Normal MTNN working conditions
  • May be required to work extended hours

Requirements, Experience & Training
Education:

  • Fluent in English and language of country preferable
  • Bachelor’s degree in a field of Engineering, preferably electrical/electronics
  • Master’s degree in a relevant discipline added advantage.

Experience:

  • 3-7 years’ experience which includes:
    • 2 years’ work experience in Internet Edge planning, optimization or Performance in a mobile network operator environment
    • 2 years’ experience in Performance/quality assurance/planning of Internet Edge.

Minimum Qualification

  • BA, BEd, BEng, BSc or BTech.

Application Closing Date
16th April, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online


3. Job Title: Officer, Salaries (Supervisory)

Location: Nigeria

Job Description

  • To administer and run the payroll of MTN Nigeria (Nationals Only), ensuring proper reconciliation of all payroll related accounts and ensure MTNN’s compliance with all payroll related statutory requirements
  • Execute salary administration activities including preparation of annual budget of Salary Unit, reviewing salaries journal vouchers, monitoring amortizations and accrual of salaries and reconciliations.
  • Keep accurate and up to date records of all payroll related payments made to statutory authorities
  • Coordinate the processing, remittance, reconciliation and reporting of all payroll related statutory liabilities (PAYE, NHF), ensuring MTNN’s compliance with all payroll related tax laws and regulations.
  • Monitor prompt submission of payroll related inputs and review same for accuracy in terms of claims, allowances, tax relief and deductions.
  • Administer statutory audit (concerning PAYE, ITF and NHF) process and respond promptly to payroll related queries raised by tax authorities and other regulatory bodies, preparing PAYE audit support data for external auditor’s use.
  • Run the payroll software ensuring accuracy and completeness of data.
  • Coordinate the preparation of year-end tax forms (Form A) for both national and expatriate staff and file tax returns in compliance with the guidelines of the statutory authorities.
  • Prepare monthly reports related to the payroll statutory deduction within MTNN.
  • Ensure value is created when responding to enquiries regarding budget procedures and information from customers
  • Register new MTNN staff with the State and Federal Board of Inland Revenue (SBIR, FBIR) and other internal revenue regulatory agencies to avert penalty that may arise.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Normal Open Plan Office

Experience & Training
Education:

  • First degree preferably Accounting
  • Fluent in English

Experience:

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium  organization
  •  Experience in payroll management and tax

Training:

  • Payroll management
  • Tax management

Minimum Qualification

  • BA, B.Ed, B.Sc or HND

Application Closing Date
16th April, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online


4. Job Title: Coordinator, Demand (Supervisory)

Location: Lagos

Job Description

  • To provide comprehensive assistance in projects/demands initiation, planning, execution, control and closure to facilitate IT projects/demands related activities
  • Assist with demand delivery within budget (time and financial) and within defined quality criteria.
  • Provide Demand Manager with up-to-date financial position on all projects.
  • Assist in compiling project charter including projecting project scope, problem statement and goal statement.
  • Assist with demand-planning in line with recommended tool sets.
  • Ensure adherence to all PSCOM processes towards delivering demands
  • Develop execution plans for all assigned demands
  • Track demand activities in compliance with planning guidelines and plans.
  • Co-ordinate input and maintains plans throughout demand life cycle.
  • Gather demand status and assist in providing with up to date information on all demands (where applicable) to Demand Manager.
  • Track and monitor identified risks and proactively escalate risks in accordance with related escalation rules (where applicable) and procedures.
  • Capacity and resource management skills towards managing internal capacity for demand delivery
  • High level understanding of the telecoms enterprise architecture.
  • Measure progress per work stream and team members against weekly targets and deliverables.
  • Schedule and track quality assurance reviews and assist with formal project success reviews.
  • Organize and facilitate meetings, sessions and workshops and document minutes of meetings, weekly reports or any other reports identified as relevant to the demands.
  • Prepare and circulate status update reports.
  • Assist with negotiating and administering supplier contracts and service level agreements and build good working and professional relationship with suppliers and subcontractors.
  • Provide insight into essential demand metrics, monitor and execute SLAs to stakeholders.
  • Keep abreast of business process changes and communicate these to team members.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
  • Develop reports as required by the IT Demand Manager
  • Build and maintain relationships within and outside IT
  • Support the IS Demand Manager in demand delivery to meet KPIs

Job Condition  

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office

Experience & Training Education

  • First  degree in any related discipline
  • Fluent in English

Experience:

  • 3-7years’ experience in an area of specialisation; with experience with working with others
  • Experience working in a medium  organization
  • Experience in coordinating banking or financial services/software and telecoms projects.
  • Candidates must have good use of computer and MS projects software packages
  • Experience in managing small to medium sized teams of artisans/projects
  • Strong analytical and reporting skills with track record of producing high quality report

Training:

  • Project Management – PMP
  • Agile Methodology
  • ITIL foundation
  • Project planning and control
  • Microsoft Project
  • Visio
  • Business writing skills
  • General management skills
  • Presentation skills
  • Report writing skills
  • Effective time management
  • Process mapping

Minimum qualification:

  • BA, BEd, BEng, BSc, BTech or HND

Application Closing Date
16th April, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

1 COMMENT

  1. Hey, how’s it going?

    I want to pass along some very important news that everyone needs to hear!

    In December of 2017, Donald Trump made history by recognizing Jerusalem as the capital of Israel. Why is this big news? Because by this the Jewish people of Israel are now able to press forward in bringing about the Third Temple prophesied in the Bible.

    Jewish Rabbis have publicly announced that their Messiah will be revealed in the coming years who will be a leader and spiritual guide to all nations, gathering all religions under the worship of one God.

    Biblical prophecy tells us that this Jewish Messiah who will take the stage will be the antichrist “who opposes and exalts himself above all that is called God or that is worshiped, so that he sits as God in the temple of God, showing himself that he is God” (2 Thessalonians 2:4). For a time he will bring about a false peace, but “Therefore when you see the ‘abomination of desolation,’ spoken of by Daniel the prophet, standing in the holy place (Matthew 24:15)…then there will be great tribulation, such as has not been since the beginning of the world until this time, no, nor ever shall be” (Matthew 24:21).

    More importantly, the power that runs the world wants to put a RFID microchip in our body making us total slaves to them. This chip matches perfectly with the Mark of the Beast in the Bible, more specifically in Revelation 13:16-18:

    “He causes all, both small and great, rich and poor, free and slave, to receive a mark on their right hand or on their foreheads, and that no one may buy or sell except one who has the mark or the name of the beast, or the number of his name.

    Here is wisdom. Let him who has understanding calculate the number of the beast, for it is the number of a man: His number is 666.”

    Referring to the last days, this could only be speaking of a cashless society, which we have yet to see, but are heading towards. Otherwise, we could still buy or sell without the mark amongst others if physical money was still currency. This Mark couldn’t be spiritual because the word references two different physical locations. If it was spiritual it would just say in the forehead. RFID microchip implant technology will be the future of a one world cashless society containing digital currency. It will be implanted in the right-hand or the forehead, and we cannot buy or sell without it. Revelation 13:11-18 tells us that a false prophet will arise on the world scene doing miracles before men, deceiving them to receive this Mark. Do not be deceived! We must grow strong in Jesus. AT ALL COSTS, DO NOT TAKE IT!

    “Then a third angel followed them, saying with a loud voice, “If anyone worships the beast and his image, and receives his mark on his forehead or on his hand, he himself shall also drink of the wine of the wrath of God, which is poured out full strength into the cup of His indignation. He shall be tormented with fire and brimstone in the presence of the holy angels and in the presence of the Lamb. And the smoke of their torment ascends forever and ever; and they have no rest day or night, who worship the beast and his image, and whoever receives the mark of his name” (Revelation 14:9-11).

    People have been saying the end is coming for many years, but we needed two key things. One, the Third Temple, and two, the technology for a cashless society to fulfill the prophecy of the Mark of the Beast.

    Visit http://WWW.BIBLEFREEDOM.COM to see proof for these things and why the Bible truly is the word of God!

    If you haven’t already, it is time to seek God with all your heart. Jesus loves you more than you could imagine. He wants to have a relationship with you and redeem you from your sins. Turn to Him and repent while there is still hope! This is forever…God bless!

    “EITHER HUMAN INTELLIGENCE ULTIMATELY OWES ITS ORIGIN TO MINDLESS MATTER OR THERE IS A CREATOR…” – JOHN LENNOX

    We all know God exists. Why? Because without Him, we couldn’t prove anything at all. Do we live our lives as if we cannot know anything? No. So why is God necessary? In order to know anything for certain, you would have to know everything, or have revelation from somebody who does. Who is capable of knowing everything? God. So to know anything, you would have to be God, or know God.

    A worldview without God cannot account for the uniformity and intelligibility of nature. And why is it that we can even reason that God is the best explanation for this if there is no God? We are given reason to know or reject God, but never to know that He does not exist.

    It has been calculated by Roger Penrose that the odds of the initial conditions for the big bang to produce the universe that we see to be a number so big, that we could put a zero on every particle in the universe, and even that would not be enough to use every zero. What are the odds that God created the universe? Odds are no such thing. Who of you would gamble your life on one coin flip?

    Is there evidence that the Bible is the truth? Yes. Did you know that the creation accounts listed in the book of Genesis are not only all correct, but are also in the correct chronological order? That the Bible doesn’t say the Earth was formed in six 24-hour days but rather six long but finite periods of time? That the Bible makes 10 times more creation claims than all major “holy” books combined with no contradictions, while these other books have errors in them? The Bible stood alone by concurring with the big bang saying, “In the beginning God created the heaven and the earth” (Genesis 1:1); and says our universe is expanding, thousands of years before scientists discovered these things. Watch a potential life-changing video on the front page of http://WWW.BIBLEFREEDOM.COM with Astronomer(PhD) Hugh Ross explaining all these facts based on published scientific data. He has authored many books, backed even by atheist scientists.

    Jesus came to pay a debt that we could not; to be our legal justifier to reconcile us back to a Holy God; only if we are willing to receive Him: “For the wages of sin is death…” (Romans 6:23).

    God so loved the world that He gave us His only begotten son, so that whoever believes in Him, through faith, shall not perish, but have everlasting life. Jesus says if we wish to enter into life to keep the commands! The two greatest commands are to love God with all your heart, soul, strength, and mind; and your neighbor as yourself. All the law hang on these commands. We must be born of and lead by the Holy Spirit, to be called children of God, to inherit the kingdom. If we are willing to humble ourselves in prayer to Jesus, to confess and forsake our sins, He is willing to give the Holy Spirit to those who keep asking of Him; giving us a new heart, leading us into all truth!

    Jesus came to free us from the bondage of sin. The everlasting fire was prepared for the devil and his angels due to disobedience to God’s law. If we do the same, what makes us any different than the devil? Jesus says unless we repent, we shall perish. For sin is the transgression of the law. We must walk in the Spirit so we may not fulfill the lusts of the flesh, being hatred, fornication, drunkenness and the like. Whoever practices such things will not inherit the kingdom (Galatians 5:16-26). If we sin, we may come before Jesus to ask for forgiveness (1 John 2:1-2). Evil thoughts are not sins, but rather temptations. It is not until these thoughts conceive and give birth by our own desires that they become sin (James 1:12-15). When we sin, we become in the likeness of the devil’s image, for he who sins is of the devil (1 John 3:8); but if we obey Jesus, in the image of God. For without holiness, we shall not see the Lord (Hebrews 12:14).

    The oldest religion in the world is holiness through faith (James 1:27). What religion did Adam and Eve follow before the fall? Jesus, Who became the last Adam, what religion does He follow? Is He not holy? He never told us to follow the rituals and traditions of man but to take up our cross and follow Him (Luke 9:23). There are many false doctrines being taught leading people astray. This is why we need the Holy Spirit for discernment. Unlike religion, holiness cannot be created. It is given to us from above by the baptism of the Spirit. Jesus is more than a religion; He is about having a personal relationship with the Father. Start by reading the Gospel of Matthew, to hear the words of God, to know His character and commandments. Follow and obey Jesus, for He is the way, the truth, and the life!

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