MasterCard Nigeria Job Recruitment

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MasterCard Nigeria Job Recruitment

Mastercard – We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

We are recruiting to fill the positions below:

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  1. Job Title: Director, Commercial Product SSA

Ref No: R-93074
Location: Lagos, Nigeria
Job Type: Full time

Job Description

  • The Commercial segment is a very large and exciting segment with a target opportunity size of $120 trillion. We are on an exciting journey to expand our ability to provide accounts payable and accounts receivable solutions that address the needs of the segment with a focus on doing away with paper and paper processes.
  • We will focus on the inefficiencies related to the speed of transfer and settlement, the transparency of how money is moved, how much it costs to move it and the inconsistent or incomplete data that moves (or doesn’t move) along with it to solve for challenges that banks and their customers are facing, day in and day out.
  • This is an exciting and fast-paced role in market product management for the Commercial product line that would be well suited for those who enjoy being hands-on with strategy and delivering results. The role will focus on executing a strategy for Commercial issuing, building out new products and scaling existing solutions in the following segments.
  • Product management at Mastercard is a truly engaging function where we deploy our Product Management Excellence Framework applying design thinking methodology to delivering a consistent approach to innovation to differentiate MasterCard from its competition.

Role Purpose

  • The successful candidate will be required to develop and manage products for the MasterCard business categorized into the areas of Travel & Entertainment, Small & Medium Businesses and Business to Business payables & receivables. You will be required to interface with Banks, Travel and other vertical aggregators & technology partners, as well as with Large Corporates & the Public Sector in Sub Sahara Africa.
  • This role will be tasked to help achieve the Sub Sahara AfricaCommercial Products P&L objectives in support of the regional initiatives that support MasterCard Middle East and Africa’s business and revenue goals.
  • The position will require product and solution thinking skills, with an ability to make decisions and create new and improved solutions executing on all three phases of product management discipline to Create, Build and Run.

Key Responsibilities

  • Deliver Commercial Product Financial Targets for SSA to grow revenue across T&E, SME and B2B segments
  • Increase Commercial Product market share in SSA, across the three segments of SME, T&E and B2B business.
  • Optimize and expand Commercial Product portfolios of existing Issuers, Corporates & Governments
  • Support to sales team to sell the value of Commercial Products to new Issuers, Corporates & Governments
  • Manage partnerships with travel agent, technology and payments partners who are focused in one of the three segments with the goal to scale and resell Mastercard Commercial solutions
  • Grow affection for MasterCard solutions & brand through the Commercial platforms that services customers for expense management and accounting
  • Deliver solutions that focus on grow cross border volume, and
  • Execution of product materials and product line strategy in conjunction with the wider MEA strategy
  • Evaluate existing MasterCard Commercial Card Programmes and identify card penetration and usage opportunities, within the issuers existing carded and un-carded customer base
  • Work with sales and account teams to build solutions such as virtual travel accounts, to open up new business areas that accelerate the displacement of checks and cash.
  • Develop summary business requirements, communicate with Commercial Products & Solutions and manage pipeline projects to ensure the delivery of solutions to corporate clients

Experience Required

  • Strong knowledge of the travel industry and payments within the travel industry
  • Ability to integrate and apply knowledge across disciplines (i.e., outsourcing, procurement, sales, marketing, distribution, accounting, finance and operations, and function in an unstructured environment with minimal day-to-day supervision.)
  • Strong technical skills and ability to learn at speed on systems and system processes
  • Experience in initiating pioneering business development and driving internal and external organizational change
  • Experience working in African markets is preferred

Skills and Competencies:

  • Ability to help customers map existing complex business and financial processes, propose improvements and help customers drive process change
  • Strong communication and presentation skills
  • Strong project management skills
  • Strong interpersonal skills, with the ability to be effective with diverse internal and external audiences
  • Ability to maintain a self-motivated, consistently high level of focus and enthusiasm on a daily basis
  • Solutions oriented and delivers superior results

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


2. Job Title: Manager, Technical Account Management

Ref Id: R-96522
Location: Lagos, Nigeria
Job Type: Full time

Overview

  • Responsible for all aspects of the technology and operational relationship with the customer
  • Acts as a dedicated resource for key customers
  • Establishes working relationships with internal delivery teams, customer support teams and customer contacts
  • Helps identify business opportunities through understanding of the customer’s technology infrastructure
  • Partners with customers to develop annual business plans and conducts quarterly operational reviews

Role

  • Engage Account Mangers as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
  • Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met
  • Identify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.
  • Lead customers through the transition from sale to implementation;  clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers
  • Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality
  • Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes
  • Build, grow, and manage operational and technical relationships with Customers
  • Leverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities
  • Act as escalation point during implementation of customer implementation projects to ensure customers’ and MasterCard’s needs are met.
  • Grow and manage close strong working relationships with customer’s executive and decision-making-level contacts.
  • Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology
  • Identify customer needs and communicate operational enhancements to relevant internal stakeholders
  • Act as Trainer to deliver our Mastercard Academy content to customers
  • Guides customers to ensure  their compliance with all Mastercard technology enhancements and mandates
  • Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystems
  • Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales

All about You

  • Ability to work effectively across all segments of Mastercard and customers’ organization.
  • Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.
  • Ability to grasp technology details and translate them into solutions and/or to address business opportunities.
  • Extensive knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.
  • Project management and implementation skills preferred
  • Technology and operations related skills required
  • Interpersonal and negotiation skills required.
  • Strong analytical/problem solving and planning skills.
  • Articulate and creative, adept at delivering presentation to executive level audiences.
  • Must possess solid knowledge of business drivers, technology solutions and players, best practices employed across all stakeholders, Mastercard products & rules, and competitor solutions, and regulatory implications
  • Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

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