La Fayette Microfinance Bank HND/BSC Graduates & Exp. Job Recruitment (4 Positions)

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La Fayette Microfinance Bank HND/BSC Graduates & Exp. Job Recruitment (4 Positions)

La Fayette Microfinance Bank Limited – As an international registered microfinance bank, La Fayette Microfinance Bank offers a complete range of financial services and means of payment for its customers, including savings accounts, current accounts and fixed deposit accounts.

Fully client oriented, La Fayette Microfinance Bank offers great flexibility, independence and financial security to help clients stay committed to their short and long term financial goals. Formally incorporated as La Fayette Microfinance Bank, the bank started full operation in February 2013 and has built a strong client base, serving clients from eight branch networks in Ibadan– Bodija, Challenge, Dugbe, Gbagi and Iwo road, Ogbomosho, Oyo and Saki towns, all strategically situated within close proximity to customers.

We are recruiting to fill the positions below:

  1. Job Title: Call Centre Supervisor 

Job Reference: ADV/LAF/0002
Location: Ibadan, Oyo
Recruitment Type: Internal and External

Main Purpose of the Position

  • Call Center Supervisor help train and motivate and supevise call center representatives as they answer questions, handle complaints, and provide support for clients.
  • They monitor representative progress, and coach them to cultivate the knowledge and skills to provide excellent service to customers.

Essential Job Duties

  • Training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist management as they determine call center goals.
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.
  • The role and tasks will evolve with the growth of the organization.

Qualification/Education

  • Minimum of B.Sc or HND in Social Sciences, Management sciences, Engineering or Arts.
  • Certification in Customer Service is an advantage.

Work Experience:

  • At least five (5) years work experience as a call centre agent / team leader.

Skills:

  • High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.

Personal Traits:

  • Tactfulness; self-disciplined; resolute and Value driven.
  • Pragmatic and meticulous in processes and procedures; Ability to relate effectively across different levels of authority.
  • Time conscious and purposeful.

Application Closing Date
17th January, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online


2. Job Title: Partnership Officer

Location: Ibadan, Oyo
Recruitment Type: Internal and External

Main Purpose of the Position

  • The Partnership Officer is responsible to provide full support to the Partnership Team in securing and ensuring a continued and growing partnering

Essential Job Duties

  • Develops and implements a Partnership Strategy that supports the bank’s Strategy and that ensures the very best of relationships with partners, clients and stakeholders.
  • Ensures that all team members understand the importance of the Partnership Strategy and how it relates to them, and that they are fully involved in its implementation.
  • Ensures excellent relations with key partners, and put in place systems that maintain them.
  • Ensures effective engagement of strategic partners.
  • Maintains a database of information relating to Partners such other details as are relevant to the development and maintenance of those partnerships.
  • Coach the CSS and TLs on how to conduct performance meetings; participate in some of them in order to gather feedback.
  • Develops and manages Memorandum Of Understandings as may arise from partnerships
  • Perform detailed desk research on potential partners.
  • Creating the proposals and presentations to enable partnership opportunities.
  • Following-up on conversations and processes.
  • Identifying best practices and incorporating new ideas for partnership building.
  • The role and tasks will evolve with the growth of the organization.

Qualification/Education

  • Minimum of B.Sc,  HND or PGD in Social Sciences, Management Sciences, Engineering or Arts.
  •  MCIB is an advantage.

Work Experience:

  • At least two years work experience as a staff of Advans La Fayette MFB with satisfactory rating in last appraisal (internal) or at least two years work experience as a partnership officer in a financial institution.

Skills:

  • High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.

Personal Traits:

  • Tactfulness; self-disciplined; resolute and Value driven.
  • Pragmatic and meticulous in processes and procedures; Ability to relate effectively across different levels of authority.
  • Time conscious and purposeful.

Application Closing Date
17th January, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online


3. Job Title: Head, Digital and Alternative Channels

Location: Ibadan, Oyo
Recruitment Type: Internal and External

Main Purpose of the Position

  • The Head, Alternative channels is responsible for the management of all distribution channels asides the branch network.
  • These include the e-commerce value chain, overseeing the various parties involved (Issuer, Acquirer, Switch, Processor, Terminal Owner, ISO etc.) as well as the specific role each plays in assuring transaction success. It also includes the development and management of an agency banking network.
  • The incumbent oversees the income generating points, as well as the specific bank charges (interest, fees, commissions, default charges etc.) at various points in the value chain for various electronic transactions.

Essential Job Duties
E-Commerce & Strategy Development:

  • Applies knowledge of e-commerce value chain while engaging various parties involved in all e-banking transactions within and outside the Bank
  • Prioritises channel characteristics by how well they help the Bank meet channel objectives and desired customer experience
  • Develops strategies that utilises self-service banking technology/products/services to expand the Bank’s geographic reach and customer base
  • Develops channel strategy in order to increase the Bank’s market share

Business Planning:

  • Understands the bank’s vision and strategic direction
  • Undertakes Research and Analysis to understand implications for institution’s business planning and advice management
  • Implements the business planning process and ensures strategic plan objectives are cascaded into departmental business objectives

Customer Service & Management:

  • Creates and implements channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers
  • Prioritizes work to ensure availability to assist sales team
  • Demonstrates deep knowledge of product features and services and usability.

Product Development & Continuous Improvement:

  • Enhances and upgrades existing products and services to include but not limited to internet banking, telephone banking and mobile banking
  • Provides input into product development from experience and information gathered from sales support engagements
  • Implement new business development and new product performance measures (scorecard) to track and monitor e growth and product performance
  • Contribute to the identification of opportunities for continuous improvement of new products implemented
  • Provide assistance towards development and implementation of policies and processes to support business planning within the institution.
  • Ensures operational ramifications are considered in new product launches or in alterations of existing products.
  • Facilitate the development of policies and processes to support implementation of new products within the bank
  • The role and tasks will evolve with the growth of the organization.

Qualification/Education

  • Minimum of Master’s degree in Computer Science, Business Management or related discipline. Related professional qualification is an advantage.

Work Experience:

  • At least twelve (12) years work experience in solution delivery, digital financial services, Business Development and Financial Inclusion of which five (5) must be in supervisory role.

Skills:

  • High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.
  • Solution sales qualified
  • Enterprise Software background and knowledge of Microsoft solutions is required
  • Ability to develop long-term strategic and executive-level relationships
  • Exceptional analytical and strategic thinker, creative problem solver, resourceful, able to initiate change and motivate innovation and creativity, employing strong time management abilities.

Application Closing Date
17th January, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online


4. Job Title: Human Resources Manager 

Location: Ibadan, Oyo
Recruitment Type: Internal and External

Main Purpose of the Position

  • Develop and implement HR strategies and initiatives aligned with the overall business strategy
  • Bridge management and employee relations by addressing demands, grievances or other issues
  • Manage the recruitment and selection process
  • Support current and future business needs through the development, engagement, motivation and preservation of human capital
  • Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
  • Nurture a positive working environment
  • Oversee and manage a performance appraisal system that drives high performance
  • Maintain pay plan and benefits program
  • Assess training needs to apply and monitor training programs
  • Report to management and provide decision support through HR metrics
  • Ensure legal compliance throughout human resource management

Essential Job Duties
Personnel Administration:

  • Ensures that employment contracts and related addendums are in compliance with all requirements of the law
  • Keeps up-to-date on employment law and compliance issues
  • Updates existing tools and processes to allow staff follow-up
  • Supervises individual administration of staff
  • Prepares employees for assignments by establishing and conducting orientation and training programs
  • Supervises entry and exit procedures, internal and external mobility and compiles and updates staff files accordingly
  • Writes HR policies and procedures (recruitment, training, personnel administration, compensation and benefit, performance management)
  • Manages payroll: ensuring that salary is consistent with terms of the contract. Controlling leaves of absence, extra hours, salary raise and proper calculation of bonuses)
  • Manages medical coverage of staff and maintaining relationships with Medical Centre

Recruitment And Selection:

  • Participates in and supervises the recruitment process with all parties involved : writing job adverts, outsourcing, selecting candidates, organizing interviews and tests, recommending candidates
  • Establishes the training plan and supervises the implementation of this plan
  • Writes and updates job descriptions
  • Establishes and maintains relationships with schools and universities

Talent Sourcing And Acquisition:

  • Develop a sustainable talent acquisition and hiring plans and strategies
  • Source and find candidates qualified for open positions
  • perform analysis of hiring needs and provide employee hiring forecast
  • Investigate and determine employee needs

Training:

  • Collects training needs expressed through various channels (managers, annual appraisal, General Management, Trainers) and building the annual training plan.
  • Selects external and internal trainers and meeting related service providers
  • Supervises training budget

Industrial Relations:

  • Builds and maintains good relations with employee delegates
  • Organizes discussions and meetings

Performance Management:

  • Manages employee performance in line with processes and procedures and monitor compliance with related policies.
  • Enlighten employees on matter related to the performance management policies.
  • Analysis of performance results for workforce analytics.
  • Manages the organization-wide effort to ensure that performance management programmes are developed and well managed.

Career Management:

  • Ensures planning of appraisal of employee by organizing the annual appraisal campaign
  • Organizes career planning and development of staff members
  • The role and tasks will evolve with the growth of the organization.

Qualification/Education

  • Minimum of MBA (HR Specialization) / MMP / M.Sc. (Human Resources Management).
  • Must be a qualified and licensed associate or member or associate of Chattered Institute of Personnel Management of Nigeria while SHRM, CIPD, SPHR, PHR or PHRi are an advantage.

Work Experience:

  • At least Fifteen (15) years work experience of which Five (5) must be in a managerial position.

Skills:

  • High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.

Personal Traits:

  • Tactfulness; self-disciplined; resolute and Value driven.
  • Pragmatic and meticulous in processes and procedures;
  • Ability to relate effectively across different levels of authority.
  • Time conscious and purposeful.

Application Closing Date
17th January, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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