Apply for Kuda Bank Recruitment 2023, Careers & Job Vacancies as portal opens. These Kuda Jobs Recruitment is available till deadline via the Kuda Recruitment portal. Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors.
With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.
To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.
Latest Kuda Bank Recruitment 2023 Positions:
1.)Â Product Manager
Location: Lagos
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2.)Â Product Designer
Location: Lagos
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3.)Â Web (React) Engineer
Location: Lagos
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4.)Â Frontend Engineer (Web)
Location: Lagos
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5.)Â Lead Product Manager, Credit
Location: Lagos
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6.)Â BI Analyst
Location: Lagos
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7.)Â Internal Control Lead
Location: Lagos
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Application Closing Date
Not Specified.
Older Kuda Recruitment:
1.)Â Graduate Call Centre Agent – Live Chat
Location: Nigeria
As a Graduate Call Centre Agent for Live Chat at Kuda Bank, your primary responsibility would be to assist customers with their inquiries and issues via the live chat feature on the Kuda Bank website or mobile app. Your duties may include:
- Providing exceptional customer service: Your main responsibility is to provide an excellent customer experience to customers who reach out to Kuda Bank via the live chat feature. You will be required to answer customer inquiries promptly and professionally, and to provide accurate and helpful information.
- Troubleshooting customer issues: You will also be responsible for troubleshooting customer issues and resolving any problems that arise. This may involve working with other teams within Kuda Bank to resolve more complex issues.
- Managing customer complaints: You will be responsible for managing customer complaints and ensuring that customers are satisfied with the resolution provided. This may involve escalating issues to senior team members or managers when necessary.
- Providing feedback: You will also be responsible for providing feedback on common customer issues and inquiries to the relevant teams within Kuda Bank. This feedback will help to improve the overall customer experience.
- Maintaining customer records: You will be responsible for maintaining accurate records of customer interactions and issues, including any follow-up actions that may be required.
Your role as a graduate Call Centre Agent for Live Chat at Kuda Bank is critical to ensuring that customers have a positive experience when interacting with the bank. You will need to be an effective communicator, problem-solver, and have strong attention to detail. Additionally, you should be comfortable working in a fast-paced environment and be able to handle multiple inquiries simultaneously.
2.)Â Service Monitoring Officer
Location: Nigeria
As a Service Monitoring Officer at Kuda Bank, your main responsibility would be to monitor and ensure the availability, performance, and reliability of Kuda Bank’s services. This involves:
- Monitoring: You would be responsible for monitoring Kuda Bank’s services, including its mobile app, website, and backend systems, to ensure they are running smoothly and without interruptions. This would involve using various tools and techniques to detect and diagnose issues, as well as analyzing logs and metrics to identify potential problems before they become critical.
- Incident Management: When an incident occurs, you would be responsible for managing the incident response process, working with other members of the Kuda Bank team to resolve the issue as quickly as possible. This would involve coordinating with technical teams, communicating with stakeholders, and ensuring that all necessary steps are taken to restore service as quickly as possible.
- Service Improvement: You would also be responsible for identifying areas where Kuda Bank’s services can be improved, such as through better monitoring tools or more efficient incident response processes. You would work with other members of the Kuda Bank team to implement these improvements and ensure that they are effective.
- Documentation: You would be responsible for maintaining accurate and up-to-date documentation related to Kuda Bank’s service monitoring processes, including incident response playbooks, monitoring dashboards, and other relevant documentation.
Overall, as a Service Monitoring Officer at Kuda Bank, you would play a critical role in ensuring that Kuda Bank’s services are reliable, performant, and always available to its customers.
3.)Â Service Recovery Officer
Location: Nigeria
As a Service Recovery Officer at Kuda Bank, your main responsibility is to ensure that customers who have had a negative experience with the bank’s products or services are satisfied with the resolution of their complaint. Your role involves investigating customer complaints, resolving issues and ensuring that customers’ needs are met in a timely and efficient manner.
As a Service Recovery Officer, you will work closely with other members of the customer service team, as well as other departments within the bank, to investigate and resolve customer complaints. You will also be responsible for documenting complaints and resolutions, tracking trends, and making recommendations to improve customer service.
To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to remain calm and professional in difficult situations. You should also have a good understanding of banking products and services, as well as relevant regulations and compliance requirements. Additionally, you should be comfortable using customer service software and be able to manage multiple tasks at the same time.
How to Apply for Kuda Bank Recruitment 2023
Kuda Bank is a digital bank based in Nigeria that offers financial services through its mobile app. If you are interested in applying for a job at Kuda Bank, you can follow these steps:
- Visit the Kuda Bank career website: Go to https://kudabank.com/careers/ and browse through the available job openings. Select the job role that matches your skills and experience.
- Read the job description: Once you find a suitable job opening, read the job description thoroughly to ensure you meet the required qualifications, skills and experience. This will give you an idea of what the job entails and if it is a good fit for you.
- Click on “Apply”: After reading the job description, click on the “Apply” button to start the application process.
- Fill in your personal details: Fill in your personal information such as name, email address, phone number, and upload your resume and cover letter.
- Complete the application form: Provide additional information about your work experience, educational qualifications, and any other relevant information required in the application form.
- Submit your application: Review your application to ensure all information provided is accurate and complete. Submit your application.
- Follow up: After submitting your application, you can follow up by contacting the recruitment team or checking your email for updates on the status of your application.
Note: Ensure that you meet the minimum requirements for the job before applying. Also, ensure that you submit a well-written cover letter and resume that highlights your skills and experience as it relates to the job role you are applying for.
