IT Support Officer & 2 Positions | Zola Electric

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IT Support Officer & 2 Positions | Zola Electric

Zola Electric is the world’s first massively scalable off-grid electric company. It exists to provide affordable and reliable energy to communities that currently lack such power. The company utilizes distributed renewable energy to sell power as a service to customers who suffer from an expensive grid, an unreliable grid, or have no electrical grid access at all. We provide 24/7 clean energy to anyone, anywhere. Our aim is to deliver a complete technical, operational and financial model that makes incredibly high quality renewable electrical services affordable to millions of homes.

We are recruiting to fill the position below:

1. Job Title: IT Support Officer/Lead
Location:
 Lagos

Position
You will act as the Country IT-specialist providing IT support to local operations on the full Digital Platforms portfolio (Applications, Devices, Networks, Contact Centers, Identity). Ensures users are unblocked from IT issues and new requests are processed with the SLA agreed, coordinates activities with other in-country IT team members and domain specialists at Group level. On boards new users and administers services for use within the Country Organization. In this role you will be responsible for:

  • Provide first line support for all IT/DP services and applications (Surge, G Suite, devices, network etc.)
  • Assessment and proper routing of in-country tickets
  • User onboarding and offboarding
  • IT administrative changes like account creation
  • Maintains the inventory of IT assets (MDM) and software licenses
  • Maintain the in-country IT knowledge base and FAQ
  • Maintain, prepare, troubleshoot and repair IT devices like PC’s, phones, network equipment and local servers
  • Ensure Global IT policy adherence within the Counrty Organization
  • Monitors network performance and traffic/use
  • Provide local support with the roll-out of new applications, services and hardware
  • Active engagement with DP team meetings

Requirements

  • Bsc. in Computer Science or related field
  • 2-5 years of relevant work experience in a similar work environment and/or position
  • IT service management, understanding of ITIL and Lean/IT concepts, terms and processes
  • Foundational knowledge of productivity application like G Suite, MS-Office, etc.
  • Basic BI skills to produce reports based on small data sets
  • Solid understanding of IT security concepts and standards
  • Foundational knowledge of IP and ethernet/WiFi based networks
  • Foundational knowledge of hardware and associated user computing environments (Android, MS Windows10, MacOS)
  • Excellent listening and writing skills in both English as local language
  • The ability to work well in a team setting and to prioritize workload
  • IT problem solving skills, breaks down concrete problems into parts and organizes information in a concise manner
  • Customer focused, understands customers and takes a proactive approach to meeting their needs in an effective and timely manner.
  • Identifies opportunities to improve customer service and satisfaction
  • Makes use of specialized knowledge to assist users in resolving problems.
  • Uses `non-technical’ language skillfully to ensure effective communication with customers from all levels of understanding.
  • Recognizes the facts and components that make up a problem or issue.
  • Discrete, able to handle confidential information

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply


2. Job Title: Sales Recruiter and Trainer
Location:
 Lagos

Position

  • You will provide recruiting support and startup sales training to new inbound Front line sales staff. In time this role will have a support team of Sales Trainers and Sales Training Specialists reporting to it. Purpose of the Job is to equip new front line sales staff with theoretical and practical knowledge and skills in Zola’s problem led sales approach.
  • Understand and champion recruiting and  training process and content.
  • Solely responsible for localizing content and can change process with Director level approval.
  • Coordinate with pre-approved 3rd party agencies.
  • Gather candidate names and set-up information sessions as per the recruitment process.
  • Coordinate screening and  interview process by scheduling interviews, and lead the interview process.
  • Effectively use requisite recruitment tools during recruitment process.
  • Select candidates to be trained.
  • Invite to training all the selected candidates from the shortlist
  • Liaise with HC to ensure smooth onboarding
  • This position is responsible for following Zola’s training process and curriculum. Mornings are generally spent in classroom type training and afternoons on role play. The position needs to provide deliver the training both in the classroom in the role play sessions.
  • This position is solely responsible for deciding which inbound FSL / PC candidates are accepted as Zola FSL / PC and which are deemed unsuitable. Sales results are tracked against each trainer.
  • Once training is complete Trainer needs to follow up with each new sales person  and track their results individually. Liaising with Country Organization leadership as needed to maximize their chances of success.
  • Oversee and organize entire learning to sell training process from planning to handover.
  • Fill in trackers & provide line of sight to results post training.
  • Arrange, supplies, venues, tracking and linkages to Country Organization.
  • Work with relevant Country Management leadership and support teams to troubleshoot issues.

Requirements

  • A Bachelor’s Degree in a related field
  • 3 years of relevant work experience
  • Track record of being a Top Sales performer in Energy – Solar, Generator sales etc..
  • Training experience in Energy – Solar, Generator sales etc..
  • Deep understanding of recruiting, sales training  and sales
  • Frequent travel required (Training occurs in the field, each training cycle takes 11 days and staff often carry out 3 – 5 cycles consecutively. During launch phase (~months 1 -6) position will need to be flexible and take on other tasks as required by company).

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply


3. Job Title: Head of Finance
Location
: Lagos, Nigeria

Position
The Head of Finance is end responsible for all financial activities in country and for ensuring financial targets of the company are met. The Head of Finance has a dual reporting line into the Managing Director (MD) of the Nigeria entity, and to the Group CFO in San Francisco. Main responsibilities include, but are not limited to strategic collaboration, budget and cash flow management, country financial statement accuracy, inventory and fixed assets management, credit and risk management and stakeholder management:

  • Participate in strategic meetings to contribute to the development of the annual Financial Strategy and Business Plan in collaboration with Country and Group Finance staff.
  • Source and generate new ideas to input into the Strategy and provide for strategic adjustments.
  • Develop implementation plan of Financial Strategy in collaboration with the team and monitor implementation therein.
  • Provide the Managing Director and operating management with timely and accurate information with which to jointly determine strategy and proactively identify issues.
  • Develop annual, quarterly and monthly cash flow projections.
  • Manage bank payment approval processes, ensuring segregation of duties in this process.
  • Manage proper budget control and compliance by the business as per the approved budget.
  • Monitor country expenditure and review monthly, providing actionable improvement plans for country business units.
  • Provide guidance to management to reduce expenditure.
  • Implement and oversee financial remedial plans and measures as required.
  • Monitor the execution of proper reporting on budget and cash flow matters.
  • In close cooperation with the Group Central accounting team looking after Nigeria, ensure that all postings to the country financial ledgers are accurate and correct. Approve entries where needed. Monitor the timeous payment of creditors and attend to those outstanding payments that have been escalated and review and approve annual financial statements.
  • Verify physical stock counts periodically to ensure that line organization is properly reconciling stock.
  • Ensure that any stock losses are promptly written off.
  • Monitor the maintenance of the asset register.
  • Review asset register to check depreciation calculated and validate additions against support documentation.
  • Coordinate a physical count to test what has been recorded in the asset register to confirm the existence of the assets, ensuring that any missing assets are promptly written off.
  • Review the insurance policy to ensure it is up to date and that assets are appropriately secured.
  • In cooperation with the Group Director of Credit and the local Head of Credit, ensure that the customer-facing credit strategy that addresses both upfront, point-of-sale credit operations as well as after-sales education and payment follow-up is implemented and appropriately followed up.
  • Carry out internal audits as necessary to assure MD and ZOLA Executive / Board that financial risks are properly managed.
  • Participate in weekly Core Team Meetings and monthly Performance Review Meetings.
  • Communicate regularly with the Country MD to provide the necessary updates on departmental operations.
  • Liaise with the central accounting team on accounting and financial reporting matters.
  • Provide financial advice and counsel to the Country MD and Heads of Departments.
  • Maintain sound working relationships with financial institutions and relevant authorities.
  • Support the collaboration across functions to understand and resolve problems on the ground.

Requirements

  • Bachelor’s or Master’s degree in Finance, Management Control, Accounting or equivalent experience.
  • Ten to fifteen years of financial management experience.
  • Experience in Banking and in the financial department of a subsidiary of a multinational group are considered advantages.
  • Expertise in accounting and in financial analysis/reporting.
  • Leadership experience.
  • Experience with living and working in Africa is an advantage.
  • Flexible, assertive, client-oriented and result-focused.
  • Proper mastery of computer systems and tools (ERP software, Excel).
  • Good communicator with a relational ease.
  • Excellent communications skills, and fluent in English.
  • Knowledge of the relevant financial legislation pertaining to the country.
  • Analytical and planning & organizing skills.
  • Detail-oriented and deadline driven.
  • Ethical team player who can work under pressure.
  • Understanding of the local business environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply

 

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