Head, Network NQoS & Support at 9mobile Nigeria


9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position of:

Job Title: Head, Network NQoS & Support

Job: IRC4686
Location: Abuja, NG

Job Summary

  • Coordinate and manage the tracking of key network performance indicators, information and statistics to ensure network quality at all times.
  • Facilitate the implementation of a total quality assurance tool/methodology to ensure adherence to international standards and guiding policies and procedures.
  • Represents 9mobile technical team during NCC meetings & projects in addition to review 9mobile submissions to NCC.
  • Detect and report any bottlenecks in the network due to capacity shortages or other reasons.

Principal Functions

  • Assist in the definition of the division’s plans, policies, projects, and service levels.
  • Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.


  • Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.
  • Analyse, Detect & Report any problem due to capacity shortages.
  • Coordinate the preparation of technical reports on network quality/ performance.
  • Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardised and quality network.
  • Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.
  • Enforce standardised change control methods to guarantee that Network systems run only authorised and tested configurations.
  • Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.
  • Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.
  • Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.
  • Manage vendor performance evaluation and ensure agreed SLAs are achieved.
  • Review recommendations of the internal audit function relating to Network QoS & Support policies, standards, guidelines, and operations and act as required.
  • Implement the function’s work programs and plans in line with agreed upon procedures and guidelines.
  • Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
  • Conducts needs analysis studies to design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards
  • Manage inter-functional relations to ensure synergy across the various departmental functions.
  • Monitor and control the budgetary needs of the unit/function.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Chief Technical Officer (CTO)
  • Perform any other duties as assigned by the Chief Technical Officer (CTO).

Educational Requirements

  • First Degree or equivalent in Electrical Engineering
  • Postgraduate degree/relevant professional qualification
  • Minimum of Twelve (12) years relevant work experience with at least three (3) years in a managerial position


  • Network Operations
  • Network Performance
  • Network Security and Assurance
  • Service Continuity Management, Monitoring and Control
  • Telecommunications & Mobile Network Standards & Specifications


  • Leadership and People Management
  • Accountability
  • Communication
  • Problem Solving


  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online


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