GentRoyal Koncepts Jobs Recruitment 2020 (7 Positions). GentRoyal Koncepts is currently recruiting suitably qualified candidates to fill the position below:
1. Job Title: Client Service Specialist
Location: Delta
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our -Product, Sales and Marketing teams.
- Assist in training junior Customer Support Representatives.
Requirements
- Experience as a Customer Support Specialist or similar CS role.
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- BSc in Information Technology or relevant diploma.
Application Closing Date
30th May, 2020.
How to Apply
Interested and qualified candidates should forward their CV to: gentroyalKoncepts@gmail.com using the “Job Title” as subject of the email.
2. Job Title: Virtual Assistant
Location: Imo
Responsibilities
- Answer phone calls and respond to emails.
- Schedule meetings with clients.
- Manage travel plans for employees.
- Issue invoices to clients.
- Update the company website and social media accounts.
Requirements
- A high school qualification or equivalent.
- Prior experience as an administrative assistant.
- Excellent verbal and written communication skills.
- Fully computer literate with proficiency in Microsoft Office.
- Highly organized.
Application Closing Date
21st May, 2020.
How to Apply
Interested and qualified candidates should forward their CV to: gentroyalKoncepts@gmail.com using the “Job Title” as subject of the email.
3. Job Title: Branch Manager
Location: Lagos
Job Description
- Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.
- Assess local market conditions and identify current and prospective sales opportunities.
- Develop forecasts, financial objectives and business plans.
- Meet goals and metrics.
- Manage budget and allocate funds appropriately.
- Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Address customer and employee satisfaction issues promptly.
- Adhere to high ethical standards, and comply with all regulations/applicable laws.
- Network to improve the presence and reputation of the branch and company.
- Stay abreast of competing markets and provide reports on market movement and penetration.
Requirements
- Proven branch management experience, as a bank manager or similar role.
- Sufficient knowledge of modern management techniques and best practises.
- Ability to meet sales targets and production goals.
- Familiarity with industry’s rules and regulations.
- Excellent organizational skills.
- Results driven and customer focused.
- Leadership and human resources management skills.
- B.Sc in Business Administration or related field.
Application Closing Date
21st May, 2020.
How to Apply
Interested and qualified candidates should forward their CV to: gentroyalKoncepts@gmail.com using the “Job Title” as subject of the email.
4. Job Title: Brand Strategist
Location: Lagos
Job Description
- Conducting extensive primary and secondary research.
- Staying up-to-date on consumer research and market trends.
- Analyzing research, data and trends.
- Creating competitive reviews and situational analyses.
- Identifying insights, challenges and opportunities.
- Developing brand architecture, positioning and strategy.
- Writing compelling brand stories.
- Meeting and presenting to clients.
- Briefing and collaborating with creative teams.
- Leading ideation and brainstorming sessions.
Requirements
- Degree in Business, Marketing, Branding, Communication or related field required.
- Previous experience as a brand strategist or similar role.
- Excellent communication skills, both verbal and written.
- Experience leading client meetings.
- Analytical and problem-solving mindset.
- Creative and compelling storyteller.
- Strong research skills.
- Strategic thinker.
- Excellent presentation skills.
Application Closing Date
21st May, 2020.
How to Apply
Interested and qualified candidates should forward their CV to: gentroyalKoncepts@gmail.com using the “Job Title” as subject of the email.
5. Job Title: IT Consultant
Location: Lagos
Responsibilities
- Analyzing a company’s IT system and infrastructure.
- Diagnosing IT system problems, inefficiencies and weaknesses.
- Planning a timeline for completion of projects.
- Understanding a client’s business needs.
- Implementing a technological solution to meet business needs.
- Analyzing and determining security threats.
- Providing advice on technology best practices.
- Collaborating with technical in-house team to ensure familiarity with technology.
- Training staff to use the new IT system.
- Monitoring the success of IT solution.
- Producing detailed reports on the efficacy of the technology.
Requirements
- Degree in Computer Science, Information Systems or related field.
- MBA advantageous.
- Proficiency with database languages.
- Excellent written and verbal communication.
- Good interpersonal skills.
- Creative problem-solving skills.
- Analytical mindset.
- Good time management and organizational skills.
Application Closing Date
22nd April, 2020.
Method of Application
Interested and qualified candidates should send their CV to: gentroyalKoncepts@gmail.com using the “Job Title” as the subject of the email.
6. Job Title: Logistic Manager
Location: Lagos
Responsibilities
- Strategically plan and manage logistics,warehouse, transportation and customer services.
- Direct, optimize and coordinate full order cycle.
- Liaise and negotiate with suppliers, manufacturers, retailers and consumers
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
- Arrange warehouse, catalog goods, plan routes and process shipments.
- Resolve any arising problems or complaints
- Supervise, coach and train warehouse workforce.
- Meet cost, productivity, accuracy and timeliness targets.
- Maintain metrics and analyze data to assess performance and implement improvements.
- Comply with laws, regulations and ISO requirements.
Requirements
- Proven working experience as a logistics manager.
- Record of successful distribution and logistics management.
- Demonstrable ability to lead and manage staff.
- Proficient in standard logistics software.
- Excellent analytical, problem solving and organisational skills.
- Ability to work independently and handle multiple projects.
Application Closing Date
21st May, 2020.
How to Apply
Interested and qualified candidates should forward their CV to: gentroyalKoncepts@gmail.com using the Job Title as subject of the email.
7. Job Title: Janitor
Location: Lagos
Responsibilities
- General cleaning of the building and keeping it maintained and in good condition.
- Vacuum, sweep, and mop floors.
- Cleaning and stock restrooms.
- Ensure doors are locked after hours.
- Clean up spills with appropriate equipment.
- Perform minor repairs.
- Notify supervisors or managers of major repairs.
- Collect and dispose of trash.
- Complete tasks in a timely manner with minimal supervision.
- Keep cleaning supplies in stock.
- Work with a contract cleaning service when necessary.
Requirements
- Ability to manage your time efficiently.
- Work well when supervisors are not present.
- Ability to lift at least 25 pounds.
- Handle basic maintenance, building repairs, cleaning and other janitorial work.
- Basic math skills.
- Able to work safely with a variety of cleaning supplies.
- High school diploma.
- Able to use basic cleaning equipment.
Application Closing Date
21st May, 2020.
How to Apply
Interested and qualified candidates should forward their CV to: gentroyalKoncepts@gmail.com using the Job Title as subject of the email.
