FINCA Microfinance Bank Job Recruitment – OND & Graduates Positions

FINCA Microfinance Bank Job Recruitment – OND & Graduates Positions

FINCA is a leading international Microfinance Institution offering financial services and products to small scale businesses that have been turned down by traditional banks, so that these businesses can start, grow, and diversify with resulting increases in family income, nutrition, employment and well-being.

FINCA pioneered the “Village Banking method of credit delivery, now used by hundreds of organizations worldwide. Our programs reach low-income people in more diverse countries than any other microfinance provider.


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We are recruiting to fill the positions below:

1. Job Title: Collection Officer
: Owerri, Imo
Department: Operation

About the Job

  • FINCA Recruits to fill the position of Collection Officer, who will be responsible for helping FINCA collect repayments and deposits as quickly as possible, reducing cash-flow issues and allowing for smooth business operation.
  • The Collection Officer will be in contact with FINCA Customers – savers and debtors daily, to claim outstanding loans and receive savings deposits when required.
  • S/he will be assists in the coordination of collection of systems and procedures following the policies and procedures of FINCA and the Central Bank. The role reports to the Customer Relationship Supervisor.

Essential Duties and Responsibilities

  • Corresponds with FINCA loan Customers to negotiate and monitor payment plans.
  • Records and revises account histories, processes payments, and reevaluates payment plans.
  • Responsible for prioritizing and entering overdue accounts into the collection process in a timely manner.
  • Analyzes and investigates account history to resolve questionable charges and explains balances to concerned parties.
  • Coordinates collection efforts with other credit staff and/or departments in order to respond to individual needs, collect outstanding balances more efficiently and recommends system and procedural changes in collections efforts.
  • Serves as a source of information to the organization and the departments.
  • Assists in training new collection staff, may assist in supervising and distributing work during peak periods.
  • May compile and evaluate monthly statistics concerning the number of accounts in collection, the amounts collected, and the amounts that remain to be collected and coordinates and compiles monthly departmental summaries for review by Management.
  • Adherence to the FINCA Nigeria Credit and other related policies
  • Ensure to meet customer service standards, enabling FINCA to better understand customer’s experience in order for improvement and innovation of products and services, or process improvements.

Qualifications and Experience

  • Minimum of Ordinary Diploma in related fields.
  • Some level of relevant work experience in working with either Microfinance institution, Banking sector or cash handling functions.
  • A sound knowledge of Microfinance, principles and practices of banking, practices of Microfinance deposit-taking institutions

Critical Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical – Synthesizes complex or diverse information; Uses intuition and experience to complement data; Use of mathematical models, process maps, and planning tools.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others’ ideas and tries new things.
  • Teamwork – Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Candidate Profile
To perform the job successfully, the candidate should demonstrate the following competencies and qualities:

  • An effective implementer of organizational policies and procedures at the branch
  • Willingness to relocate to Owerri, Nigeria and to travel within the state at least 70%
  • Enterprising and self-driven personality with the ability to adapt and acquire new skills
  • Excellent communication skills and analytical skills.
  • Highly attentive to detail with excellent organizational and documentation skills
  • Results-oriented and self-motivation towards performance.
  • Strong fit to FINCA’s desired corporate culture and values, and commitment to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity
  • Understands the needs of business, with willingness and ability to perform duties beyond the scope of work.

Application Closing Date
31st October, 2019.

How to Apply
Interested and qualified candidates should submit their CV (in Word or PDF format) to: with the position as subject of the email.

2. Job Title: Corporate Audit Manager
: Owerri , Imo
Department: Audit

Job Summary

Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization’s operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. To that effect, The Corporate Audit Manager (CAM) will design, build and implement audit plans based on risks and will supervise the Monitoring, Review and Capacity Building processes of the Corporate Audit Department in accordance with the FINCA International Corporate Audit Directives and International Standards on Auditing. The Corporate Audit Manager reports to the FINCA Impact Finance Regional Audit Director (RAD) who reports to the Global Chief Auditor in Washington, DC Headquarters.

The Corporate Audit Manager performs professional internal auditing work which involves managing or conducting performance, operational, financial, IT and compliance audit assignments in the affiliate, and the Region; in coordination with the RAD and other CAMs of the regions, he/she ensures that the subsidiary’s audit plan is executed; he/she provides consulting services to the subsidiary’s management and staff. He or she provides input to development of the annual internal audit plan, all with emphasis on a risk-based approach designed to assist management in the attainment of their objectives. He / She provides supervision to internal auditing staff. He / She maintains all organizational and professional ethical standards and ensures internal audit activities are carried out in compliance with The IIA’s International Standards for the Professional Practice of Internal Auditing (Standards).

Essential Duties and Responsibilities
Internal Audit Engagement Planning, Execution and Supervision:

  • Oversee the execution of the internal Audit plan for his/her subsidiary: ensure that planned audits are completed when expected. Anticipate planning issues and is proactive in resolving planning conflicts, delays or ad hoc requests in coordination with the RAD.
  • Lead internal Audit assignments at subsidiary or Regional level which includes Participate to audit engagement under the supervision of another manager: collaborate and contribute to the effective realization of the audit assignment
  • planning the assignment, developing the audit procedures/program, including identifying and defining issues, developing criteria, developing the internal audit planning memo and obtaining management approval
  • Conducting the introduction meeting
  • Assigning tasks to those internal auditors participating to the engagement and monitoring completion of the task
  • Supervise the audit staff during the engagement when necessary in conducting interviews, reviewing documents, developing and administering surveys, composing summary memos, and preparing working papers.
  • Supervise the audit engagement team members in the identification, development, and documentation of audit issues and recommendations for improvement
  • Reviewing and analyzing evidence, reviewing working papers to ensure completeness, accuracy and validity of audit findings and recommendations
  • Resolve issues as they occur.
  • Conduct the exit meeting with management
  • Prepare the draft audit report and obtain all necessary approval and clearance before issuing the final report and issue the final report promptly.
  • Ensure the engagement audit file is complete and in compliance with the Internal Audit operating policies.


  • Is responsible for the overall and on-going communication with the Audit Committee and the management of his/her subsidiary, regardless of who is conducting the audit assignments for the subsidiary
  • Communicates the results of audit and consulting projects, analysis, trends and any relevant information via written reports and/or oral presentations on a timely basis, according to planned reporting schedule or as required/necessary to the subsidiary management and audit committee
  • Develop ad hoc and creative communication with the subsidiary management in order to support management in the realization of their objective and to help the internal audit department as a whole in maintaining permanent knowledge of local issues, topics and relevant information.
  • Develops and maintains productive team-oriented client, staff, and management relationships through individual contacts and group meetings. Help maintain an image of the internal audit activity which is one of positively contributing to the FINCA mission and goals.
  • Participate to on-going networking with the other internal auditors in the regions and across the network


  • Assists the Regional Audit Director in managing internal audit staff and in the planning, organizing, directing, and monitoring of internal audit operations, including assisting in hiring, training, and evaluating staff, and taking effective actions to address performance matters.
  • Assist in the identification and evaluation of the organization’s audit risk areas and provides input to the development of a risk-based annual internal audit plan.

Other Projects:

  • Participate to projects for the internal audit group regionally or globally as assigned by the Regional Audit Director or the Global Chief Auditor. He / She may be assigned functional leading responsibility for the entire internal audit group Regional or globally
  • Represents internal auditing on organizational project teams, at management and board meetings, and with external organizations.
  • Pursues professional development opportunities, including external and internal training and professional association memberships, and shares information gained with co-workers.

Supervisory Responsibility:

  • Direct Supervision of the audit program of the subsidiary.


  • 4 years of professional experience and 3 years of full-time experience in internal auditing, operations, accounting, business analysis, or program evaluation, including 2 years supervisory or project management experience.
  • Experience in Microfinance operations, or Banking or auditing in a supervising capacity.
  • Knowledge of control and risk self-assessment facilitation techniques.
  • Knowledge of the environment regulations, and laws.
  • Familiarity with the common indicators of fraud.
  • Knowledge of and skill in applying internal auditing principles and practices, and management principles and preferred business practices.
  • Knowledge of contemporary risk management and control techniques and working knowledge of contemporary control frameworks.
  • Knowledge of management information systems terminology, concepts, and practices, including but not limited to applicable reporting, disclosure, financial reporting and accounting principles and practices.
  • Skill in collecting and analyzing data, evaluating information and systems, and drawing logical conclusions.
  • Good skill in planning and project management, and in maintaining composure under pressure while meeting multiple deadlines.
  • Good skill in negotiating issues and resolving problems.
  • Computer skills, including word processing, spreadsheet, systems documentation, and ideally other business software to prepare work papers, reports, memos, summaries, and analyses.
  • Effective verbal and written communications in English and local language, including active listening skills and skill in presenting findings and recommendations for improvement.
  • Ability to establish and maintain harmonious working relationships with customers, co-workers, staff, and external contacts, and work effectively in a professional team environment.

Education & Experience:

  • Bachelor’s degree from an accredited college or university required.
  • CIA and/or CFE certification highly desired. (If not CIA or CFE, the candidate must be willing to become certified.)
  • A second certification/degree in a specialty field (e.g., IT, IT auditing, Fraud or fraud auditing, HR, Legal, Accounting, Microfinance or Banking). This may substitute for one year of required experience
  • Good knowledge of the Standards and Code of Ethics.

Language Skills:

  • Fluency in English is required, other local and international language will be an added advantage.

Reasoning Ability:

  • Extensive skill in planning and project management and in maintaining composure under pressure while meeting multiple deadlines;
  • Considerable skill in effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations for improvement;
  • Extensive skill in planning and project management, and in maintaining composure under pressure while meeting multiple deadlines;
  • Considerable skill in negotiating issues and solving problems;
  • Ability to establish and maintain harmonious working relationships with customers, co-workers, staff, and external contacts, and work effectively in a professional team environment;

Computer Skills:

  • Knowledge of management information systems terminology, concepts, and practices, including but not limited to applicable reporting, disclosure, financial reporting and accounting principles and practices;
  • Computer skills, including word processing, spreadsheet, systems documentation, or eventually audit packages, and other business software to prepare work papers, reports, memos, summaries, and analyses; – Considerable skill in effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations for improvement;

Candidate other requirements
Key Deliverable:

  • Business (credit) evaluations
  • Internal Control evaluations
  • Financial evaluations
  • Fraud risk assessments.

Key Relationships:

  • Regional Audit Director
  • Global Chief Auditor
  • Global Forensic Audit Manager
  • Subsidiary’s Management Boards
  • Subsidiary’s Audit Committees
  • External Auditors
  • Central Bank/ Superintendence of Banks.

Travel Requirements:

  • Ability and willingness to frequently travel within the country and some international travel, the position requires 50% of travel.

Physical Demands:

  • Ability to travel in economy class when traveling by air or rail.

Application Closing Date
31st October, 2019

How to Apply

Interested and qualified candidates should:
Click here to apply online

3. Job Title: Information Systems Manager
Owerri, Imo
Department: IT

Job Summary

  • The IT Manager will oversee the FINCA Nigeria IT Department and will provide technical and administrative support for IT Systems, applications and infrastructure across head office and branches of FINCA Nigeria.
  • Develop a Portfolio of IT Services that support the goals of the organization, deliver value and achieve a positive return on investment.
  • Develop strategies and action plans to align technology to business processes of the institution.
  • Analyze business requirements and translate into technology solutions.
  • Develop, implement and maintain policies and procedures related to information technology based on FINCA’s Global IT-IS policies.
  • Measure, monitor and optimize IT Services and good performance of the area as a service provider.
  • Develop, implement and maintain IT Security Plan and Business Continuity Plan.

Essential Duties and Responsibilities

  • Manage IT department (hiring, training, creating operating plans, evaluating staff performance);
  • Ensure quality of IT Services specified in the IT Services Catalog with the focus on the core banking application and digital transformation.
  • Supervise and Manage Service Desk and field end user support;
  • Take charge and ensure adequate IT Security coverage is maintained at all areas under the IT domain including but not limited to applications, data, infrastructure, networks etc.
  • Align IT strategies and operations to business goals.
  • Collect business requirements for IT and manage stakeholder’s expectations;
  • Consult internal business customers on IT solutions that could satisfy business needs;
  • Develop and implement IT procedures based on FINCA’s global IT policies;
  • Ensure reliability of backup/recovery procedures;
  • Ensure information security on the organization;
  • Plan, track and control IT budget;
  • Formally manage IT projects;
  • Coordinate and support provision of IT trainings to system users;
  • Provide specifications and standards in procurement of IT hardware, software, and services;
  • Ensure quality of IT assets and services purchased from external suppliers.
  • Perform any other related duties that may be assigned from time to time.
  • Take charge and ensure adequate IT Security coverage is maintained at all areas under the IS domain including but not limited to data, infrastructure, networks etc.
  • Lead business continuity and IT Disaster Recovery Planning initiatives and provide both leadership and expertise to implementation in case of an incident.
  • Devise and implement an effective plan to deliver a satisfactory risk and audit profile for IT and achieve audit and assurance targets.
  • Report to management periodically and ensure that subsidiary management team is kept abreast with developments and performance of the department, whilst escalating matters as necessary.
  • Develop a highly skills, responsive and innovative team to enable the department meet its performance objectives.
  • Undertake research in area of responsibility and appraise management on developments in the industry that impact the bank’s IT processes, systems etc.
  • Manage Technology Risks and ensure the implementation of a good IT Controls environment
  • And any other duties assigned.

Customer Service:

  • Information Technology (IT) provides the direct tools and training required to efficiently deliver services to our customers.
  • The IT Manager shall ensure the stability of the network and capability to seamlessly service clients across all channels.
  • The IT Department shall identify and eradicate errors that arise in the IT structure; define a structured process that enables users to report problems, notify appropriate employees affected by the problem, conduct root cause analyses, and resolve the issue.
  • IS will also maintain and protect the network so that all client and corporate data within the system is not vulnerable by implementing a user identification, authentication and access control.

Supervisory Responsibility & Relationship Management
Information Services Department:

  • Database administrator
  • Network support
  • IT Service Desk
  • Applications Support Officer
  • Delivery Channels Administrator
  • Technology Risk
  • Change management

Organizational Relationships:

  • Global Support teams
  • Regional Support teams
  • Vendors
  • IT Managers

Qualifications and Experience

  • Bachelor of Computer Science degree, IT, Engineering or related fields;
  • Minimum (3 to 5) years’ experience in a professional IT environment, two (2) of which should have been in the role of IT Manager in a busy IT environment;
  • Possession of a relevant postgraduate degree or professional certificates such as MCSE, MCSD, CCNA, CISCO; PMI
  • Membership of a professional IT body;
  • In depth practical knowledge of operating system administration, LAN/WAN infrastructure to ensure connectivity throughout the subsidiary;
  • Proficiency in Microsoft Office Suit programs, common software applications, Document Management Systems as well as Oracle database management.
  • Extensive Knowledge of banking software, working experience in a large bank and experience in systems development and analysis, change management, and process design will be definite advantages;
  • Proven track record and strong Project Management experience and skills; and
  • Strong innovative and analytical skills.
  • Knowledge of Oracle databases is an advantage
  • Knowledge of banking operations and accounting is an advantage
  • Experience in implementation and support of IT systems;
  • Experience in Technology Risk Management
  • Experience in management of IT projects;
  • Basic knowledge in finance and accounting;
  • Experience with Windows family operating systems;
  • Experience with enterprise databases (at least one of Oracle, DB2, MS SQL, Sybase);
  • Good understanding of basic accounting principles

To perform the job successfully, an individual should demonstrate the following competencies:

  • Leading with Integrity
  • Reinforces our values through daily behavior
  • Holds others accountable to ethical behavior
  • Encourages full disclosure of mistakes
  • Confronts unethical behavior quickly

Desirable Knowledge and Skills:

  • Excellent knowledge of information systems policies and practice in a banking environment.
  • Excellent project management skills.
  • Experience with the specific operating systems, applications, database applications or programming languages in use at the site.
  • Experience with more than one operating system and also with sites running more than one operating system.
  • Good communication and interpersonal skills.
  • Knowledge of ITSM (ITIL);
  • Experience in networking: routers, routing protocols, firewalls, VPNs.

Reasoning Ability:

  • Able to clearly link IT solution to operational performance drivers, generate alternatives and drive positive change.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Communication skills across all levels of the business. Ability to translate business requirements into technical solutions

Computer Skills:

  • To perform this job successfully, an individual should have knowledge of Core banking Systems.

Language Skills:

  • Fluency in regional/local language, working knowledge of English,

Key Deliverable:

  • FINCA Nigeria IT Strategy
  • FINCA Nigeria IT costs are within budget.
  • FINCA is able to get a good return on investment in computerized banking systems.
  • Minimum downtime on information systems.
  • Users are able to utilize the information system to optimal levels.
  • Timely and efficient implementation of information systems projects within the subsidiary
  • FINCA can deliver services promptly and timely to customers.
  • FINCA financial reports are produced accurately and timely.
  • Maintain a Healthy IT Landscape

Key Relationships:

  • Responsible for quality assurance and obtaining service level agreements on the performance of the system and to ensure the set standards are adhered to.
  • Relationships with key leaders and managers of the Subsidiary to align technology to business
  • Relationship with Regional IS Director to align IT projects with local policies and global standards of the company.
  • Relationship with suppliers for the procurement of IT services and ensure compliance with agreed SLAs
  • Relationship with members of IT Department to ensure compliance with goals of the Company.

Travel Requirements:

  • Availability to travel (up to 30% of the time) to various branches as may be required.

Application Closing Date
31st October, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

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