The Workplace Centre Limited – We are a World Class Skills Development and HR / ICT Consulting Services organization that adds significant value to our clients and society.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Locations: Ogun (Sagamu) & Rivers (Port Harcourt)
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- A Bachelor’s degree or HND in Business Administration, or a related field
- 2 years professional experience in similar capacity
- Must be a Female
Application Closing Date
30th April, 2021.
How to Apply
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the “Role and Location” as the subject of the e-mail.