Customer Experience Intern at Flutterwave

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Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

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Job Title: Customer Experience Intern

Location: Lagos
Job type: Internship

About the Customer Experience Internship Role

  • We are looking for a driven, passionate and committed individual to join the team as we grow and expand across Africa and beyond.
  • As our Customer Experience Intern, your primary responsibility will be to support the effective & efficient management of the Contact Center by providing first-level support to customers and ensuring resolution of complaints received across all channels. The role will also support the onboarding and customer retention initiatives.
  • **The Customer Experience Internship shall be for a minimum of one (1) year

Responsibilities include but are not limited to:

  • Act as the first contact person for all external customer queries and complaints
  • Build relationships, earn trust and buy-in from customers in order to get referral business, and retain customer loyalty.
  • Act as the first line of escalation for all customer complaints.
  • Respond to emails, social media queries, chats, web reviews, or phone calls as assigned.
  • Assist in ensuring the contact center is functioning at all times, documenting and reporting any interruption in service to the appropriate channel.
  • Assist in maintaining clear and open two-way channels of communication with other departments within the company.
  • Ensure all queries and complaints from existing and potential customers are effectively and promptly resolved within SLAs.
  • Examine pertinent information and determine the accuracy of customer issues and responsibility for resolution.
  • Ensure effective provision of answers to questions and inquiries from the public about Flutterwave’s products and services.
  • Cross-sell other products to customers
  • Carry out telephone survey calls.

Requirements
Desired skills and expertise:

  • Good verbal and written communication skills.
  • Ability to resolve customer’s queries.
  • Result oriented. Focuses on getting things finished.
  • Confidentiality
  • Good computer skills
  • Strong Influencing and Persuasive Skills.
  • Ability to handle pressure/conflict.
  • Self-motivated.
  • Team Player
  • Excellent Interpersonal Skills
  • Good problem-solving skills
  • Ability to work with minimal supervision.
  • Integrity and honesty

Other requirements:

  • Willingness to work on shifts (including weekends & public holidays)
  • Positive attitude
  • Willingness to switch roles within the team

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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