Chief Digital Officer at Michael Stevens Consulting


Michael Stevens Consulting – Founding in 1991, has grown to become a leading provider of high value Human Resources, Recruitment, Learning & Development, Outsourcing and Business Advisory solutions to multinationals, local corporate organizations, governments and multilateral organizations. Our depth of our expertise, defined by carefully selected pool of multi-disciplinary consultants, ensures that we continue to be the firm of choice to our growing list of discerning clientele.

We are recruiting to fill the position below:


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Job Title: Chief Digital Officer

Location: Lagos
Employment Type: Full-time

Job Objective (s)

  • Defines the key business measures and objectives for the digital bank, including target market segments and their objectives
  • The CDO’s role encompasses all scope of services delivered by the Digital team (e.g. E-banking, brand & communication, product development, product marketing & sales etc). S/he will be responsible for driving the business leveraging on online technologies and data.

Reporting Relationships:

  • Functionally reports to: MD/CEO
  • Administratively reports to: Office of the MD
  • Supervises: E-banking
  • Brand + communication
  • CX Design
  • Product Development
  • Product Marketing & Sales
  • Partnership + Ecosystems.

Duties & Responsibilities

  • Provide direction and leadership on a day-to-day basis
  • Develop a clearly-defined and compelling digital strategy for the company’s future and ensure implementation of the company’s digital roadmap
  • Own the digital strategy – conceptualize, design, build, deploy and manage digital financial products / services to meet the current / future digital needs of the bank
  • Lead the planning, implementation, delivery and continuous improvement of digital solutions for the bank
  • Direct the development and revisions to policies and procedures for the general operation of the bank’s digital strategy and its related activities.
  • Conduct in-depth customer research and engagement to identify and prioritise digital opportunities for the bank through
  • Customize customer journeys based on a strong understanding of their needs and behavioural patterns
  • Act as the single point of contact for all digital product requests, business intelligence reporting and analytical tools requirements to the bank
  • Work closely with Digital Product team to introduce new solutions, enhance existing solutions/services and retire obsolete solutions in alignment with digital product plan and roadmap
  • Employ data to create new business development plans and effectively mine territory to develop new customer bases
  • Build and manage high-performing Digital Solutions teams (Build and Run) to deliver against digital roadmap
  • Proactively educate the bank on market developments, emerging themes and partnership opportunities in the digital space
  • Support the definition and execution of campaigns to enhance speed to market and quality of delivered digital services
  • Have a firm grasp of Design Control and Beta Testing activities to ensure seamless market launch
  • Track the competition’s activities and focus on ensuring that the bank’s digital products and solutions deployed in the market meet all relevant consumer needs
  • Maintain a balance between business and technology.
  • Connect digital investments to enterprise KPIs in order to achieve positive digital transformation.
  • Expand the Digital Innovation Ecosystem
  • Measure ROI on Digital Projects
  • Develop a digital brand that will appeal to and attract the best and brightest talent in the field.
  • Development and management of team members to ensure productivity while measuring each performance against the overall targets.

Key Performance Indicators:

  • Growth in Digital Acquisition Customer base
  • Robustness of the idea pipeline and ability to convert ideas into product/ service offerings
  • Ecosystem Centricity
  • Data-Driven Business
  • Profitable Digital Capabilities.

Minimum Education Qualifications

  • Minimum educational level – Bachelor’s Degree or HND in Computer Science, Marketing, Technology start-up services, FINTECH, payments, mobile, software, hardware assets with a track record of progressively taking on senior roles, or related fields. with a Master’s Degree

Previous Work Experience Requirements:

  • Minimum requisite experience: 14 – 18 years bank working experience
  • Experience in managing a broad portfolio of products/solutions (preferably digital) through the entire lifecycle; demonstrated leadership in new product development and deployment
  • Demonstrated track record of planning, managing and delivering on complex cross-functional projects from conceptualization to launch
  • Proven record of implementing strategic initiatives, policies and operational decisions
  • Strategic thinking and thought leadership
  • Understanding of, and experience working with, payment technologies related to ecommerce, Tokenization, Mobile, IOT etc.
  • Ability to work within a complex and often ambiguous environment, and to influence senior management and other relevant parties
  • Executive presence; strong written and oral communication-including large-group presentations
  • People and stakeholder management experience.

Application Closing Date
18th December, 2020.

Method of Application
Interested and qualified candidates should send their CV to: using the “Job Title” as the subject of the email.

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