Call Center VoIP Engineer at Newedge Finance Limited

Newedge Finance Limited is a financial institution established in 2019 and licensed by the Central Bank of Nigeria (CBN) to operate as a Finance Company in Nigeria. The Company is fitted out with far-sighted financial experts with insightful knowledge of the macroeconomic variables to deliver a tailor-made financial solution to our clients.

We are recruiting to fill the position below:

Job Title: Call Center VoIP Engineer

Location: Ogba, Lagos
Employment Type: Full-time

Job Summary

  • We are looking for a qualified VoIP engineer to oversee the installation and management of our VoIP network.
  • In this role, you will be responsible for designing and deploying enterprise solution architecture, coordinating installations and migrations, and managing.

Job Responsibilities

  • Meeting with Head of Customer Service manager to determine the call center networking needs.
  • Maintaining and managing existing SIP Trunk resources to ensure SIP Trunk operation.
  • Developing architecture plans for voice and data services.
  • Troubleshooting VoIP network issues.
  • Pre-production testing, acceptance and training of call center business systems.
  • Developing new SIP Trunk suppliers with stable service capabilities and price advantages.
  • Maintaining good business relationship.
  • Other tasks assigned by department superiors

Job Requirements

  • Bachelor’s Degree in information Technology, Computer Science, or a similar field.
  • 3 – 5 years of work experience.
  • Previous experience working as a VoIP network engineer.
  • In-depth knowledge of VoIP systems and IP Protocols.
  • Detailed knowledge of network security systems and software.
  • Good project management skills.
  • Excellent troubleshooting skills.
  • Advanced written and verbal communication skills.

Application Closing Date
1st June, 2022.

Method of Application
Interested and qualified candidates should send their CV to: Cc: using “Call Center VoIP Network Engineer” as the subject of the email.

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