Business Process Analyst at Interswitch Group


Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Business Process Analyst

Location: Lagos
Job type: Permanent
Department: Centre of Excellence


  • To ensure all strategic processes in Interswitch achieve 6-sigma level of compliance to deliver incremental revenue, reduce cost and achieve operational efficiency in our business operations.


  • Execute Improvement Projects – Conduct periodic reviews to Identify process improvement opportunities based on current business operations
  • Engages with business stakeholders to execute improvement projects across the organization
  • Client & Customer Management – Manages relationships with smaller business lines to ensure their needs are met while supporting senior colleagues in managing more important business relationships
  • Strategy Execution – Delivers prescribed outcomes for area of responsibility by working to achieve team’s strategic plan per time
  • Data Analytics – Collaborates in the development of performance measurement systems and comprehensive management reporting to support effective process performance management
  • Execute Cost Savings Initiatives – Participates in delivering productivity gains by executing cost savings initiatives within the team
  • Process Re-engineering – Participates in cross-functional problem solving & process improvement efforts to understand, document, and improve current processes to improve effectiveness and efficiency
  • Process Automation – Participates in process automation initiatives across the organization

Behavioral Competencies:

  • Drives results – Consistently achieves results, even under tough circumstances
  • For example, regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions
  • Shows great tenacity to complete goals/initiatives in a timely way
  • Communicates effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • For example, listens attentively and takes an interest
  • Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing
  • Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives
  • For example, encourages co-workers and external partners to work together as a team, and makes sure they get credit for doing so
  • Encourages people to share their honest views, responds in a non-defensive way when they do
  • Customer focus – Builds strong customer relationships and delivers customer-centric solutions
  • For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers’ future needs
  • Frequently adjusts approach to ensure customer needs are met and to improve service
  • Optimizes work processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
  • For example, motivates people to produce highest quality outcomes and pursue continuous improvement
  • Sees that problems are well examined, and improvements are integrated into all relevant work processes
  • Being resilient – Rebounds from setbacks and adversity when facing difficult situations
  • For example, shows great composure, a positive attitude, and strong judgment, even in adverse situations; gains maturity and wisdom and shares life lessons with others
  • Responds resourcefully to crises, helps others remain productive and positive

Technical Competencies:

  • Verbal Communication – Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies
  • Project Management – Applies concepts of knowledge / skill without requiring supervision; also, able to provide technical guidance when required
  • Data Collection and analysis – Applies concepts of knowledge / skill and requires guidance but not constant supervision
  • Problem-Solving – Applies concepts of knowledge / skill without requiring supervision; also, able to provide technical guidance when required
  • Analytical thinking – Applies concepts of knowledge / skill without requiring supervision; also, able to provide technical guidance when required
  • Stakeholder Management – Applies concepts of knowledge / skill without requiring supervision; also, able to provide technical guidance when required


  • Minimum of First Degree


  • Minimum of 2 years cumulative relevant working experience in process improvement – Understanding of Continuous Improvement and minimum of a Lean Six Sigma Yellow Belt Certification

Application Closing Date
23rd August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online


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