IBM Graduate/Non-graduates Job Recruitment

IBM Graduate/Non-graduates Job Recruitment

International Business Machines Corporation (IBM) is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world’s most advanced servers and supercomputers.

We are recruiting to fill the positions below:

1. Job Title: IT Help Desk

Job Descriptions

  • We are looking for an analyst with experience in all facets of help desk support. The help desk team is integral to our daily operations. They ensure our employees have the tools they need to assist our customers.
  • If you are a help desk analyst who seeks responsibility, thrives when empowered and understands the importance of personal accountability. Then we would like to talk with you.
  • As a member of the IBM team, you will have the opportunity to directly impact the continued success of the company.
  • We strive to make IBM a place where you want to be. A place where you’re proud to work and where you are motivated to produce the best results possible.

Job Responsibilities
Help Desk Analysts are responsible for daily desktop operations including, but not limited to:

  • Computer delivery & setup
  • Delivery, problem escalation/resolution processes and performance monitoring
  • Evaluating, tracking, escalating, managing and then ensuring timely closure of all requests reported to Help Desk.
  • Interacts with help Desk Manager and staff to ensure all appropriate help desk internal customer levels are maintained for the end users
  • Interact with employees, Department Managers and Executives to meet the help desk, applications, and customer service requirements
  • Maintain confidentiality of workplace information accordingly.
  • Operates within the guidelines established policies and procedures

Required Professional and Technical Expertise

  • Minimum 3 years Help Desk experience
  • Demonstrated knowledge of Microsoft Windows Operating systems
  • Demonstrated knowledge of Apple MacBook’s and iMac
  • Advanced knowledge of Microsoft Office Products
  • Basic Networking skills
  • Understand project management principles
  • Ability to set and manage priorities judiciously
  • Advanced written and oral communication skills
  • Expert interpersonal/customer services skills
  • Expert analytical, evaluative and problem-solving abilities
  • Ability to work in a collaborative environment

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2. Job Title: Digital Technology Support Services Seller
Req ID: 249794BR
Location: Lagos
Position Type:Professional
Employment Type:Full-Time
Contract Type:Regular
Category: Sales

Your Role and Responsibilities

  • This position is responsible for generating leads, (client LOB and IT) and for closing IBM business via telephone, electronic mail , Internet or in person. Serves as the customer lead advocate for many clients throughout the sales cycle, and manages client IT, LOB or buyer group customer relationships.
  • Responsible for client satisfaction and for revenue generation via frequent communications within a large and diverse territory assignment. Identifies opportunities, and works with, engages, or leads a team including the Territory Sales Representatives (TSRs), Sales Specialists, Business Partners, Influencers and others as appropriate. Validates, qualifies and prioritizes opportunities.
  • Performs as the central point to pull together the elements of a complete customer solution.
  • Populates and maintains a customer records database to support opportunity pipeline management. Develops a reporting structure, follows up and participates with a territory sales team in closing the sale.
  • Ensures that the customer understands the solution and its benefits, pricing, delivery, warranty and contract information and any other relevant terms and conditions. Follows up on quotes and contract submissions within IBM and with the customer to accelerate and close the sale. Identifies and establishes ongoing relationships with the IBM team that generate increased IBM revenue in assigned territory.
  • Engages, builds relationships and works effectively with business partners and influencers to ensure their participation in successful, cost effective achievement of sales objectives. Clearly articulates business issues, advises customer on the latest industry trends and technology solutions, and recommends IBM products, services and solutions that solve the business problem.
  • Remains current on IBM products/services/solutions, selling techniques, productivity tools, competitive offerings and approaches and the customer territory, organization and decision makers. The employee focuses on individual/team objectives and development of professional effectiveness.

Required Professional and Technical Expertise

  • Proven record in selling to IT industry, especially services selling
  • Communication and negotiation skills
  • Creative, expert in using digital tools
  • Fluent in English, fluency in French is a plus
  • Goal and target driven
  • Time management

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online


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